Assistant Store Manager- Muskogee, OK

CNG Holdings, Inc.; Muskogee (OK); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in financial services is seeking an Assistant Store Manager to join their team in Muskogee. This role is pivotal in ensuring exceptional customer service and compliance with regulations. As a front-line ambassador, you will educate customers on various financial products and manage transactions accurately. The company values inclusivity and accountability, providing a supportive environment where you can thrive. If you are passionate about helping customers improve their financial situations and have a knack for sales and service, this opportunity is perfect for you.

Qualifications

• 1+ year experience in sales or customer service preferred.
• Strong communication skills and proficiency in Microsoft Office.

Responsibilities

• Serve and educate customers on the product portfolio.
• Handle cash, manage cash drawers, and perform bank deposits.
• Comply with federal and state regulations and company policies.

Skills

Customer Service

Sales Experience

Cash Handling

Communication Skills

Microsoft Office

Education

High School Diploma or GED

Job description

Join to apply for the Assistant Store Manager- Muskogee, OK role at CNG Holdings, Inc.

6 days ago Be among the first 25 applicants

Join to apply for the Assistant Store Manager- Muskogee, OK role at CNG Holdings, Inc.

General Function / Summary: As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are front-line brand ambassadors representing Check N Go, Allied Cash Advance, or Cash Store, all part of CNG Holdings, Inc. Our Assistant Store Managers embody the company’s identity in behavior, values, and ethics in support of our mission. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory compliance.

Job Description

General Function / Summary: As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are front-line brand ambassadors representing Check N Go, Allied Cash Advance, or Cash Store, all part of CNG Holdings, Inc. Our Assistant Store Managers embody the company’s identity in behavior, values, and ethics in support of our mission. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory compliance.

Duties

Essential Duties:

• Serve and educate customers on the product portfolio by presenting all options for products and/or services to meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve directly with the customer.
• Answer telephone inquiries regarding general questions, customer applications, requests, or other issues.
• Perform outbound sales, courtesy, and collection calls following federal regulations and store policies.
• Respond professionally to customers, explaining solutions and ensuring they feel supported and valued.
• Handle cash, manage cash drawers, and perform bank deposits or pickups as needed.
• Balance daily receipts and resolve discrepancies.
• Perform customer verifications.
• Process transactions accurately, including loans, check cashing, and Net Spend.
• Comply with federal and state regulations, company policies, and complete required trainings.
• Other duties as assigned.

Minimum Education And Experience:

• High school diploma, GED, or equivalent.
• 1+ year experience in sales, customer service, or cash handling preferred.
• Strong communication skills and proficiency in Microsoft Office.
• Ability to multitask, prioritize, and work independently.
• Reliable transportation, valid driver’s license, and auto insurance.
• Commitment to core values of accountability, inclusiveness, transparency, and focus.

Physical Demands:

• Work in retail/office environment with extensive cash handling.
• Extended phone and computer use.
• Long periods of standing and lifting up to 50 lbs.

Travel / Attendance:

• Travel within the district using personal vehicle; may include overnight travel.
• Work scheduled shifts.

Why Choose CNG Holdings, Inc.: Headquartered in Cincinnati, Ohio, CNG provides financial products aimed at improving customers’ financial situations. Our mission is to help and educate our customers while building long-term relationships. Our vision is to deliver innovative solutions for our customers’ needs. We value inclusivity, transparency, accountability, and focus.

Commitment To Diversity: We are an Equal Opportunity Employer committed to a diverse workforce, making decisions regardless of race, gender, age, or other protected classes.