Assistant Store Manager

Goodwill of the San Francisco Bay; Oakland (CA); Vor Ort; USD 63.000 - 77.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement plan

Commuter benefits

Professional development

Zusammenfassung

Goodwill of the San Francisco Bay in Oakland seeks a Store Manager to lead daily store operations, oversee the sales floor, and drive performance across revenue, production, and customer service. You will mentor Team Members, manage inventories, and coordinate with other stores to support training and development initiatives.

Responsibilities include controlling payroll and operating budgets, delivering exceptional donor and customer service, and partnering with community organizations to

Qualifikationen

• One‑year work experience in Retail Management.
• One‑year customer service experience.
• Proficient in Microsoft Office.
• Ability to pass a background check and read/write English proficiently.

Aufgaben

• Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Monitors product levels daily to achieve bottom line sales budget against targets.
• Ensures payroll costs and operating costs are managed to budget.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Works to de‑escalate customer situations while finding an appropriate solution.
• Keeps store locations clean, well‑kept, and aligned with Goodwill branding.

Kenntnisse

People leadership

Customer service

Operations management

Team development

Ausbildung

High School Diploma or Equivalent

Tools

Microsoft Office

Jobbeschreibung

3525 Macarthur Blvd Oakland California, 94619

Pay Range Minimum $70,304.00. This position is eligible for a monthly performance bonus of up to $1,000 based on performance goals.

Position Description: Leads the daily operations of the sales floor at a Retail Store location for Goodwill of the San Francisco Bay to help fund the Goodwill mission of ending unemployment. Assists with leading production room as appropriate. Key responsibilities include people leadership, store operations, customer service, financial management, inventory control, donation processing, and training and development of store Team Members.

Responsibilities

• Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Monitors product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets.
• Ensures payroll costs and operating costs are managed to budget.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Works to de‑escalate customer situations while finding an appropriate solution.
• Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
• Partners with community businesses and organizations to promote Goodwill mission.
• Serves as a Goodwill ambassador to the community.
• Leads the day‑to‑day operations of the sales floor.
• Ensures that Retail Store Associates and Customer Service Managers are well‑trained and fulfill their duties and responsibilities.
• Acts as a key holder for the store, closing shift manager, and backup to the Store Manager.
• Processes complex sales transactions, including customer returns.
• Ensures that Team Members are operating per company standards and procedures.
• Will need to travel to other Goodwill of the San Francisco Bay locations in order to assist other stores and to attend personal training and development classes.
• Transfers to different stores at any given moment due to business needs.
• Partners with support areas (Asset Protection, Human Resources, Safety, Finance, Learning & Development, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
• Maintains regular and consistent in‑person attendance.
• Builds a high‑performing team.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
• Plays critical role in driving company culture change efforts and change management processes.
• Performs other related duties, as assigned.

Key Competencies/Enabling Attributes

• Leading Your People: Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction.
• Acquires and Retains Top Talent – Creates and motivates the highest quality workforce to ensure Goodwill becomes a best-in‑class organization.
• Fosters a Foundation of Trust – Establishes an environment of trust and respect that inspires high engagement.
• Builds Diverse Partnerships – Develops strategic partnerships inside and outside the organization to support the Goodwill vision and brand.
• Delivers high performance results through effective decision-making, planning, and execution to exceed customer expectations.
• Manages Performance and Results – Develops and executes plans that drive accountability for operational success.
• Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results.
• Establishes an attitude and commitment to “wow” the customer.
• Possesses the knowledge and expertise to lead the operations, deliver results, control budget, & drive business growth.
• Understands how the team’s performance and financials contribute to the success of the Goodwill Mission.
• Develops distinctive strategies to achieve competitive advantage and translates a strategic vision to specific objectives and action plans.
• Establishes an environment that anticipates and embraces change.

Qualifications

• One‑year work experience in Retail Management required
• One‑year customer service experience required
• Proficient in Microsoft Office Suite
• Ability to pass a background check where applicable for position
• Ability to speak and read English proficiently
• High School Diploma or Equivalent preferred

Reasonable Accommodation Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Working at Goodwill is more than a job–it is an opportunity for people needing a second chance in entering or re-entering the workplace to build the foundation of knowledge, skills, and experience to advance in their careers. Our supportive employment programs provide an opportunity to learn while you earn to advance along technology, retail, warehousing and logistics, e‑commerce or our Corporate Services Career Pathways program.

Full‑time jobs at Goodwill SF Bay offer medical, dental & vision insurance, a retirement fund, professional development training, commuter benefits, flexible healthcare spending account, and a mental health + wellbeing employee assistance program, in addition to a positive, growth-oriented environment.

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no‑cost career development, training, and education services to help individuals build a better life for themselves and their families.

Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other.

With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of the San Francisco Bay is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws.