Assistant Store Manager

Mother's Market & Kitchen; Newport Beach (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in the grocery sector is seeking an Assistant Store Manager to oversee operations and enhance customer service. The role involves managing staff, monitoring sales, and ensuring store safety and security. Ideal candidates will demonstrate strong leadership skills and have prior experience in a similar role.

Qualifications

• Prior experience as an assistant store manager or equivalent role.
• Proficiency in English and excellent customer service skills.
• Flexibility to cover shifts and handle vendor communications.

Responsibilities

• Oversee and assist in store operations and staff management.
• Monitor sales and labor costs, ensuring effective training.
• Ensure safety and security of the store and staff.

Skills

Leadership

Customer Service

Communication

Computer Literacy

Tools

Word

Excel

Outlook

Job description

Join to apply for the Assistant Store Manager role at Mother's Market & Kitchen

13 hours ago Be among the first 25 applicants

Job Overview

Under the Store Manager supervision, the Assistant Store Manager performs the following duties:

Typical Duties & Responsibilities

• Oversee, direct, and assist in store and restaurant operations
• Follow up on cashier settlements, store promotions, and shift coverage
• Communicate directly with department managers on their department issues, concerns, and achievements
• Interact with personnel on HR matters regarding schedules, communication, and reviews
• Walk the sales floor to monitor and interact with customers and employees
• Greet customers and maintain good customer relations regarding inquiries, compliments, complaints, and special requests
• Review daily sales and monitor labor costs
• Coordinate training schedules for new hires with department managers to ensure effective instruction
• Read and respond to Manager’s reports, relaying important content to relevant staff
• Identify areas for service improvement and implement processes or changes accordingly
• Conduct daily visual inspections of the store and facilities, ensuring proper maintenance and appearance
• Ensure safety and security of the store and staff
• Lead staff efforts to ensure productivity and high-quality customer service
• Report equipment malfunctions and address issues promptly
• Develop and execute merchandising plans, including creating displays, merchandising new and promotional items to meet sales goals
• Support the Store Manager in strategy execution to enhance product placement and store appearance
• Perform staff duties as needed and serve as a role model to foster a positive work environment
• Document incidents such as accidents, injuries, and emergencies, following company procedures
• Handle emergencies and resolve problems during store operations
• Develop future leaders through training and development initiatives

Qualification Guidelines

Experience

• Prior experience as an assistant store manager, department manager, or equivalent role

Knowledge

• Proficiency in English (reading, writing, verbal communication)
• Computer literacy (Word, Excel, Outlook), excellent customer service skills, and basic math proficiency

Ability

• Demonstrate leadership and customer service skills
• Model excellent service and hold staff accountable
• Be flexible to cover shifts and handle vendor communications

Physical Requirements/Working Conditions

• Lift groceries, bulk items, and produce up to 100 times per day
• Transport items using carts, dollies, or electric pallet jacks
• Stand, walk, bend, and twist frequently
• Lift up to 50 lbs regularly

Special Requirements

• Availability to work various shifts and at multiple store locations as needed

This description outlines the general requirements for the role. Other duties may be assigned as necessary. Mother’s Market is an equal opportunity employer, welcoming candidates of all backgrounds.