Assistant Store Manager

Ana Luisa; New York (NY); On-site; USD 100,000 - 125,000; Full time

Job summary

An innovative e-commerce jewelry brand is seeking a passionate Assistant Store Manager to lead a dynamic retail team in New York. This role emphasizes customer service excellence, team leadership, and driving sales performance while fostering an inclusive store atmosphere. You will collaborate closely with the Store Manager to implement the brand's vision, optimize team performance, and ensure operational excellence. Join a forward-thinking company committed to ethical practices and play a pivotal role in shaping the success of the new store. If you are a motivated retail professional with a strong management background, this is an exciting opportunity for you.

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Commuter Benefits

Qualifications

• 2+ years of retail management experience preferred.
• Proven ability to drive sales and lead teams effectively.

Responsibilities

• Collaborate with Store Manager to lead team recruitment and training.
• Drive sales performance and enhance customer experience.

Skills

Retail Management

Customer Service Excellence

Team Leadership

Sales Strategy

Product Knowledge

Education

High School Diploma or equivalent

Tools

Shopify

Google Workspace

Inventory Management Software

Job description

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Ana Luisa is a Brooklyn-based e-commerce jewelry brand with a simple, but clear-cut idea that high-quality jewelry shouldn't cost the planet. We believe that how we create our pieces matters just as much as why people wear them, and that luxury shouldn't be defined so narrowly and designed for so few. We design, craft and deliver exceptional everyday pieces for everyone, priced fairly and produced ethically to create a positive impact for both people and the planet. About the job Ana Luisa is looking for a results-driven and self-motivated Assistant Store Manager to join the retail team. The Assistant Store Manager will collaborate with the Store Manager across all facets of the business, encompassing customer service excellence, cultivating a positive and inclusive store atmosphere, and driving store profitability to attain the company's overarching goals and objectives. Their shared dedication and teamwork will be instrumental in ensuring the store's success and alignment with the company's mission. The Assistant Store Manager will report to the Store Manager. What you’ll be responsible for Team Leadership Collaborate closely with the Store Manager to facilitate the recruitment and onboarding process for incoming team members, ensuring a seamless transition into the brand Cultivate an inclusive team environment that fosters active engagement, collaborative teamwork, harmony, and heightened productivity Drive team growth and development by providing training, coaching, and ongoing feedback in essential areas such as product knowledge, selling techniques, and delivering exceptional customer experiences Exhibit a leadership presence on the sales floor, setting a standard for customer service excellence and ensuring that all team members exemplify the company’s values while maintaining a customer-centric approach Strategically implement the brand’s vision and objectives, effectively communicating all key performance indicators (KPI) metrics, expectations, directives, and store initiatives to the team Partner with the Store Manager to optimize team performance through feedback, recognition, and support in addressing performance-related matters Coordinate and lead individual one-on-one meetings with Stylists to provide guidance, support,and a platform for open communication Efficiently coordinate team schedules to meet the needs of the business, ensuring optimal staffing levels for peak hours, store events, and marketing initiatives. Sales Achievement Harness product knowledge to enhance the customer experience by recommending products that align with style and individual needs, effectively driving upsell opportunities Continuously assess store revenue goals and KPIs, devising strategic approaches to elevate sales performance Utilize company resources, incentives, and strategies to bolster the team’s efforts in achieving store-wide objectives Inspire and guide the team with a positive and motivational approach to achieve individual KPI results, surpass store sales targets, and foster a culture of exceptional performance and success Customer Experience Effectively oversee clienteling with a proactive mindset, ensuring the delivery of high-touch, consistent customer service through the use of clienteling tools, resulting in brand loyalty and repeat customers Collaborate with the Store Manager and HQ Marketing Team to plan and execute store events that enhance brand visibility, drive traffic, and boost community engagement Champion the voice of the customer, actively collecting and relaying customer feedback to improve brand perception, product offerings, and service quality Act as the go-to resource for both staff and customers, readily addressing high-level inquiries and efficiently resolving any customer service opportunities to ensure their utmost satisfaction Operational Excellence & Visual Merchandising Implement and uphold visual standards and guidelines, meticulously ensuring the accuracy of display pricing and promotions, while closely monitoring inventory performance metrics Lead routine inventory counts, maintaining inventory levels and data accuracy at the highest standard Deliver a seamless customer experience in an OMNI channel environment by accurately processing customer transactions, handling returns, exchanges, and warranties with efficiency Oversee and implement all front and back-of-house procedures in adherence to company policies and protocols Efficiently manage both incoming and outgoing inventory shipments with meticulous attention to detail, ensuring proper handling and documentation What you'll bring High School Diploma or equivalent preferred 2+ years of retail management experience; jewelry experience preferred Comprehensive knowledge of training and developing retail teams Proven ability to drive sales Strong leadership skills with business acumen Proficient in Shopify, Google Workspace, and inventory management software Ability to work nights, weekends,and holidays

What you’ll love about us / Benefits We provide a comprehensive benefits package that includes Health Insurance, paid time off, and employee discounts. Join our passionate team at Ana Luisa and play a vital role in shaping the success of our new store in NY. If you are a motivated and experienced retail professional with a strong background in store management, we encourage you to apply and be a part of our exciting journey. Commuter Benefits $34 an hour Ana Luisa is an equal-opportunity employer and values diversity at the company. We are committed to equal employment opportunities and welcome all candidates regardless of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status. Powered by JazzHR

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail Luxury Goods and Jewelry

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