Assistant Store Manager

Abbode LLC; New York (NY); On-site; USD 65,000 - 80,000; Full time

Job summary

Abbode is a modern embroidery brand in New York, seeking an Assistant Store Manager who loves leading a team and delivering exceptional customer service. You’ll work closely with the Store Manager to keep a busy store running smoothly, coach associates, and ensure personalized orders stay accurate and on track.

This hands-on role is on the sales floor, with responsibilities for coaching, sales support, and daily operations.

Qualifications

• At least 3 years of retail experience, including 1 year in a leadership role such as keyholder or supervisor.
• Experience delivering excellent customer service and supporting sales goals.
• Ability to coach staff, delegate tasks, and resolve customer concerns.
• Strong organization and attention to detail, especially with custom orders.
• Calm, practical approach to busy periods and unexpected challenges.
• Comfort with retail POS systems; Shopify POS is a plus.
• Interest in design, gifting, and personalization; embroidery experience welcome but not required.

Responsibilities

• Lead the sales floor: set daily priorities, coordinate breaks and floor coverage, and serve as manager on duty.
• Coach and develop the team: support onboarding and training, provide regular feedback, model service and product knowledge.
• Support sales performance: help the team meet store goals through thoughtful recommendations and relationships.
• Create a personalized customer experience: guide customers through products and embroidery options, set turnaround expectations.
• Coordinate custom orders: ensure personalization details are captured accurately and keep orders moving.
• Manage daily operations: support opening/closing, POS transactions, cash handling, and store procedures.
• Maintain store standards: keep displays, merchandise, and backstock organized, support replenishment and stock counts.
• Suggest workflow improvements: share feedback and partner with Store Manager to strengthen processes.

Skills

Leadership

Customer service

Coaching

Organization

Shopify POS

Tools

Shopify POS

Job description

Abbode is a modern embroidery and personalization brand based in New York City. We create personalized apparel, accessories, and home goods through our retail store, online shop, and brand events. Our pieces celebrate individual style, thoughtful gifting, and the details that make something feel uniquely yours.

Our store brings that experience to life. From choosing a design to picking the perfect thread color, we help customers create pieces with a personal story.

The Role

About Abbode

Abbode is a modern embroidery and personalization brand based in New York City. We create personalized apparel, accessories, and home goods through our retail store, online shop, and brand events. Our pieces celebrate individual style, thoughtful gifting, and the details that make something feel uniquely yours.

Our store brings that experience to life. From choosing a design to picking the perfect thread color, we help customers create pieces with a personal story.

The Role

We’re looking for an Assistant Store Manager who loves leading a team, connecting with customers, and keeping a busy store running smoothly. Working closely with the Store Manager, you’ll support daily operations, help drive sales, and ensure every customer receives welcoming, attentive service.

This is a hands‑on role with a strong presence on the sales floor. You’ll coach associates, solve problems in the moment, and work closely with our embroidery team to keep personalized orders accurate, organized, and on track.

What You’ll Do

• Lead the sales floor: Set daily priorities, coordinate breaks and floor coverage, and serve as manager on duty when needed.
• Coach and develop the team: Support onboarding and training, provide regular feedback, and model strong service, product knowledge, and accountability.
• Support sales performance: Help the team meet store goals through thoughtful recommendations, confident selling, and lasting customer relationships.
• Create a personalized customer experience: Guide customers through products and embroidery options, communicate turnaround expectations, and handle questions or concerns with care.
• Coordinate custom orders: Ensure personalization details are captured accurately and partner with the embroidery team to keep orders moving and customers informed.
• Manage daily operations: Support opening and closing, point‑of‑sale transactions, cash handling, and consistent execution of store procedures.
• Maintain store standards: Keep displays, merchandise, and backstock organized while supporting replenishment, inventory counts, and stock accuracy.
• Improve how we work: Share customer feedback, identify recurring issues, and partner with the Store Manager to strengthen workflows and team performance.

What You Bring

• At least 3 years of retail experience, including 1 year as a keyholder, supervisor, assistant manager, or in a similar leadership role.
• Experience delivering excellent customer service and supporting sales goals.
• Confidence coaching associates, delegating responsibilities, and resolving customer concerns.
• Strong organization and attention to detail, particularly when handling custom orders and competing priorities.
• A calm, practical approach to busy periods and unexpected challenges.
• Comfort using retail point‑of‑sale systems and everyday digital tools; Shopify POS experience is a plus.
• An interest in design, gifting, and personalization. Embroidery experience is welcome but not required.

Why Join Abbode

Play a meaningful role in a creative retail business where the customer experience is personal. You’ll help develop the store team, contribute ideas that improve daily operations, and see the direct impact of your work.

Position Details

• Location: New York, NY — in person
• Employment type: Full‑time
• Annual base salary: $65,000–$80,000, based on relevant experience and qualifications
• Schedule: Includes weekends and holidays
• Reports to: Store Manager
• Please note: the candidate chosen to occupy this role will be expected to work the upcoming holiday schedule, including Nov. 25 & 27, and Dec. 24 & 26