Assistant Store Manager

Wild Bills Tobacco; New Buffalo (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, dental, vision, life insurance

401k

Merchandise discounts

Development and growth opportunities

Monthly bonus potential

Job summary

Wild Bills Tobacco in New Buffalo, MI is seeking an Assistant Store Manager to assist the Store Manager in all store operations and team development. The role is a development path toward Store Manager with emphasis on customer service, sales strategies, and profitability.

You will help recruit and train staff, manage inventory, handle scheduling, and ensure a positive shopping experience for customers while working evenings, weekends, and holidays in a full-time capacity.

Qualifications

• Written and verbal communication skills required.
• Customer service experience with a focus on the shopping experience.
• Proficiency in Microsoft Office and basic store operations knowledge.
• Ability to perform basic math for transactions and reporting.

Responsibilities

• Support the Store Manager in day-to-day operations.
• Recruit, interview, and retain store employees.
• Develop sales teams and educate staff on products.
• Ensure smooth store operations, inventory management, and scheduling.
• Provide excellent customer service and resolve complaints.
• Open/close the store and work evenings, weekends, and holidays.
• Maintain a safe, clean, and welcoming store environment.
• Meet or exceed sales and operational targets.

Skills

Written communication

Customer service

Microsoft Office

Store operations

Basic math

Education

High school diploma

Job description

Description

The Assistant Store Manager is responsible for supporting the Store Manager in all aspects of store operations, including managing employees, ensuring excellent customer service, and maximizing sales. The Assistant Store Manager will help to develop and implement strategies to improve the store's performance and profitability while maintaining a positive and welcoming environment for customers and employees. This position is a development role that is intended for those who aspire to become a Retail Store Manager.

Responsibilities

• Assist in recruiting, interviewing, selecting, and retaining store employees.
• Assist in managing and developing store employees for optimal performance in sales and store operations.
• Assist in developing teams selling skills.
• Assist in educating the team about the products sold in store.
• Ensure that the store operates smoothly and efficiently, including managing inventory, monitoring expenses, executing promotional strategies and scheduling of employees.
• Provide excellent customer service, including handling customer inquiries and complaints, resolving issues, and ensuring a positive shopping experience for all customers.
• Obtain product knowledge about all products as well as awareness of current product launches and promotions.
• Create relationships with customers in order to suggest products.
• Meet or exceed store sales and operational goals.
• Collaborate with the Store Manager and other employees to ensure that the store meets or exceeds all operational and financial targets.
• Maintain a safe, clean, and organized store environment, including implementing and enforcing all company policies and procedures.
• Provide feedback and recommendations to the Store Manager on employees, operations, and sales issues, including but not limited to recommending process improvements, trainings, marketing strategies, and product offerings.
• Manage all store operations daily, including but not limited to inventory, cash handling, staffing, customer service, and cleanliness.
• The majority of business hours are spent standing on the sales floor greeting customers, coaching employees, and running the business where it matters most.
• Open and close the store.
• Full-time hours and must be able to work evenings, weekends, and holidays.

Requirements

Knowledge and Skills

• Written and Communications
• Customer Service
• Microsoft Office
• Store Operations
• Basic math of adding and subtracting

Qualifications

• At least 21 years or older
• Completion of high school degree
• Flexible to work weekends and holidays
• Flexible to work 12 hour shifts at times
• Standing for long periods of time
• Ability to lift up to 50 pounds

Benefits

• Health, dental, vision, life insurance effective after 60 days of employment
• 401k after 90 days of employment
• Merchandise discounts
• Development and growth opportunities
• Monthly bonus potential