Assistant Store Manager

Mattress Firm Inc.; Mountain View (CA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Career growth

401(k) matching

Mental health resources

Medical coverage

Get paid on-demand

Base pay / uncapped commission

Employee discounts

Job summary

Mattress Firm Inc. in Mountain View, CA seeks an Assistant Store Manager to elevate the in-store customer experience as a trusted sleep authority and deliver best-in-class products. This role executes selling programs, supports omnichannel initiatives, and develops team members to become store leaders.

As a transitional role, you will coach associates, train staff, and drive store performance while ensuring merchandising and POP standards are met, with the ability to lift 50+ pounds.

Qualifications

• Strong customer service with problem-resolution skills.
• Experience coaching and training retail staff.
• Ability to meet store-level sales targets.

Responsibilities

• Elevate in-store customer experience and resolve issues.
• Execute MFRM selling programs and omnichannel initiatives.
• Coach associates on selling practices and training.
• Ensure in-store merchandising and POP standards.
• Lead in resolving customer-related issues and escalate when needed.
• Support Senior Store Manager and drive sales targets.

Skills

Customer service

Leadership

Coaching

Merchandising

Sales skills

Job description

Job Summary

Assistant Store Manager will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Assistant Store Managers will execute MFRM selling programs and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center. This is a transitional role meant to develop your skills to become a store manager. They will serve as a lead in resolving customer-related issues and escalating when necessary. The Assistant Store Manager assists the Senior Store Manager in driving company initiatives and achieving sales performance goals by coaching associates on selling practices and ensuring the execution of in-store merchandising in multiple store units. Support development of team members by providing technical and product knowledge information to associates, serving as subject matter expert. Assist Senior Store Manager with training of store associates. Promote a culture of coaching by providing insights as to how team members can improve the customer experience they provide and increase their selling aptitude. Achieve or exceed store financial targets through effective execution and customer service at the store level. Ensure store execution of product merchandising, marketing, and POP standards. Follow Mattress Firm procedures for product transfers to ensure proper documentation of inventory. Ability to lift, pull, and push 50+ pounds.

California Residents

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the Los Angeles County Fair Chance Ordinance, where applicable.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories
• Compensation: Competitive pay range of $65.000 to $80,000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

Equal Opportunity Employment

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Company Culture

What gets us out of bed every morning? Helping people sleep well to live well. As America’s largest specialty mattress retailer, we’re committed to recruiting and hiring those who share our passion for making a difference every day. In just under 40 years, Mattress Firm has grown to more than 2,400 stores nationwide, supported by a team of more than 6,000 Sleep Experts® who’ve helped millions of people achieve better sleep. Our common goal—to help others get great zzz’s—unites us, no matter our differences. It’s no surprise that we were named one of Newsweek’s Most Loved Workplaces of 2024! We are Mattress Firm. And this is what we wake up for.