key holder/floor supervisor

Ace-Hardware; Huntersville (NC); On-site; USD 48,000 - 66,000; Full time

Job summary

Bedrock Ace Hardware is seeking an Assistant Store Manager to lead floor operations, coach teams, and drive sales while delivering outstanding customer service in a fast-paced retail environment.

You will support the Store Manager, help recruit and train staff, and uphold merchandise standards and safety procedures. The role emphasizes empathy, community focus, and flexible scheduling to meet customer needs.

Qualifications

• Minimum one year of leadership or supervisory experience in retail, customer service, or a related environment.
• Strong communication, organizational, and problem-solving skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Bilingual is a strong plus.

Responsibilities

• Support Store Manager in daily operations and sales goals.
• Lead and develop store associates with empathy and engagement.
• Assist with recruiting, onboarding, and training.
• Ensure merchandising, pricing, and presentation standards.
• Monitor inventory, payroll, and expenses.
• Deliver exceptional customer service and resolve concerns.

Skills

Leadership

Customer engagement

Communication

Empathy

Education

High School Diploma or GED

Job description

Assistant Store Manager

Bedrock Ace Hardware

Build Your Leadership Career Where Community Matters

At Bedrock Ace Hardware, we believe a neighborhood hardware store should do more than sell products, it should solve problems, serve neighbors, and strengthen the community. We are seeking a motivated Assistant Store Manager who is ready to lead from the floor, develop teams, and help drive store performance while delivering outstanding customer experiences rooted in service and empathy. This role provides an opportunity to grow your leadership career while making a meaningful impact in a fast-paced, customer-focused retail environment. Veterans highly encouraged to apply.

Position Summary

The Assistant Store Manager supports the Store Manager in leading daily store operations, achieving sales and profitability goals, developing associates, and maintaining operational excellence. This position assumes leadership responsibility in the Store Manager's absence and plays a key role in fostering a customer-first, empathy-driven culture.

Key Responsibilities

Leadership and Team Development

• Supervise, coach, and develop associates to support strong performance and engagement
• Lead with empathy, creating an environment where team members feel heard, supported, and valued
• Assist with recruiting, hiring, onboarding, and training store team members
• Provide ongoing performance feedback, recognition, and development opportunities
• Support staffing and scheduling to meet customer demand

Sales and Operations

• Help drive sales performance through strong floor leadership and customer engagement
• Ensure merchandising, pricing, and visual presentation standards are consistently maintained
• Monitor operational processes including receiving, stocking, and inventory accuracy
• Support payroll monitoring and expense control efforts

Customer Experience

• Lead by example in delivering exceptional customer service
• Ensure customer needs are addressed promptly and professionally
• Assist in resolving customer concerns and implementing service improvements

Safety and Store Environment

• Maintain a safe, clean, and organized store environment
• Ensure compliance with company policies, operational procedures, and safety standards

Minimum Qualifications

• High School Diploma or GED required; additional education preferred
• Minimum one (1) year of leadership or supervisory experience in retail, customer service, or a related environment
• Demonstrated ability to lead with empathy and strong interpersonal awareness
• Strong communication, organizational, and problem-solving skills
• Ability to work a flexible schedule, including evenings, weekends, and holidays, as business needs require
• Bilingual is a strong plus.

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand and walk for extended periods
• Ability to reach, bend, and move throughout the store
• Ability to lift and move merchandise up to 40 pounds

Work Environment

This position operates in a retail store environment that may include moderate noise levels, moving equipment, and occasional exposure to varying indoor and outdoor temperatures.

Equal Employment Opportunity

Bedrock Ace Hardware is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local law.

Applicants requiring reasonable accommodation during the hiring process may request assistance at the time of application.

Disclaimer

This job description describes the general nature and level of work performed and is not intended to be a complete list of all duties and responsibilities. Duties may change based on the needs of the business.

Notice to Applicant about this Employer: You are applying for a job with an independently owned and operated cooperative member of Ace Hardware Corporation, who owns and operates this Ace Hardware retail store location.Ace Hardware Corporation is not the employer for this position. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling.Ace Hardware Corporation will not receive a copy of any applications submitted for this position, does not control interviews and/or hiring decisions, and has no control or responsibility for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.