Assistant Store Manager

O'Reilly Auto Parts; Milwaukee (WI); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to support store operations and enhance customer service. This role involves leading a dedicated team, managing store activities in the absence of the Store Manager, and ensuring compliance with company policies. With opportunities for career advancement and a supportive work culture, this position is ideal for someone passionate about retail and team leadership. Join a company that values growth, competitive wages, and comprehensive benefits, making it a great place to build your career.

Benefits

Competitive wages & paid time off

Stock purchase plan

401(k) with employer contributions

Medical, dental, vision insurance

FSA options

Health and wellbeing programs

Tuition assistance

Career advancement opportunities

Qualifications

• Experience in sales management and customer service.
• Ability to lead and train a team effectively.

Responsibilities

• Lead the team in providing excellent customer service.
• Supervise customer service levels in the retail showroom.
• Assist in hiring processes and ensure compliance with company policies.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Certified Parts Professional Certification

ASE Certification

Bilingual (Spanish preferred)

Job description

Join to apply for the Assistant Store Manager role at O'Reilly Auto Parts.

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The Assistant Store Manager will support the Store Manager in sales, customer service, store appearance, and operations. This position manages the store during the Store Manager’s absence and leads store team members in servicing customers.

Essential Job Functions:

1. Lead the team in providing excellent customer service to retail and professional customers.
2. Supervise customer service levels in the retail showroom, ensuring team members execute customer service programs effectively.
3. Coordinate with the store manager to ensure adequate staffing during peak hours.
4. Assist in setting team goals, providing feedback, coaching, mentoring, and ensuring ongoing training.
5. Participate in hiring processes, including recruiting, interviewing, and candidate evaluation.
6. Ensure proper handling of customer transactions, returns, exchanges, and merchandise invoicing.
7. Communicate Zipline messages and delegate merchandising tasks.
8. Ensure compliance with company policies, including work schedules, clocking in/out, and store security procedures.
9. Perform store opening/closing duties, including end-of-day procedures and security checks.
10. Maintain store facilities and equipment.
11. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities:

• Required: Sales Specialist Training, Assistant Manager Certification, RSS Certification.
• Desired: Certified Parts Professional Certification, ASE Certification, bilingual in multiple languages (Spanish preferred).

O’Reilly Auto Parts offers growth opportunities, competitive wages, benefits, and a promote-from-within culture.

Total Compensation Package:

• Competitive wages & paid time off
• Stock purchase plan & 401(k) with employer contributions
• Medical, dental, vision insurance, FSA options
• Health and wellbeing programs
• Tuition assistance
• Career advancement opportunities

O’Reilly Auto Parts is an equal opportunity employer. Qualified individuals with disabilities may request accommodations by contacting [e-mail] or calling 417-862-2674, ext. 68901.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail