Assistant Store Manager

Jo-Ann Stores, Inc.; Milford (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic retail environment as an Assistant Store Manager, where your leadership will inspire a passionate team dedicated to delivering exceptional customer service. In this role, you will work closely with the Store Manager to ensure the store's success and operational excellence. You'll develop lasting customer relationships, coach team members, and drive sales through strategic planning and execution. This position offers a chance to make a significant impact in a supportive and engaging atmosphere, where your contributions will be valued and recognized. If you're ready to take the next step in your retail career, this opportunity is perfect for you!

Benefits

Medical, Dental and Vision benefit plans

Company-paid life insurance

Long-term disability

Paid Time Off

Tuition Reimbursement

Team Member Discount

Qualifications

• 2+ years of retail experience required.
• High School Diploma or equivalent is necessary.

Responsibilities

• Assist the Store Manager in daily operations and team engagement.
• Coach and inspire the team to exceed customer expectations.
• Build strategic plans to achieve KPIs and drive sales.

Skills

Multi-tasking

Budget management

Confidentiality

Recruitment and training

Change management

Coaching and mentoring

Problem-solving

Organization

Communication

Customer service

Education

High School Diploma or equivalent

Tools

Inventory management software

POS software

Microsoft Office Suite

Job description

Handmade happiness starts with you! The Assistant Store Manager is to be the right-hand leader to the Store Manager – through them, anything is possible! Together they are responsible for the daily operations, success, customer service and team engagement of the store. Similar to the Store Manager, the Assistant Store Manager individually coaches, develops and inspires the team so everyone is aligned with JOANN’s mission and vision. This Team Member also demonstrates the leadership and potential equivalent to a Store Manager and guides the team with confidence and passion!

JOB DUTIES

HEARTS

• Develops long-lasting customer relationships by identifying and anticipating customers’ needs.
• Connects with the greater community and acts as a brand ambassador for JOANN.
• Motivates, coaches, and inspires the team and ensures they are the best possible brand ambassadors.
• Stays adept at knowing the product and staying curious on new merchandise and trends.

HANDS

• Communicates new initiatives, leadership messages, and promotions.
• Ensures impeccable execution of operational policies and procedures.
• Coaches and inspires the team to drive sales by exceeding customer expectations.
• Builds strategic plans and provides the necessary tools for the team to achieve KPIs.
• Required to enter and exit truck beds to remove freight.
• Unloads freight from the truck and sorts it according to company procedures.

MINDS

• Continually stays informed on industry trends and seeks out ways to stay relevant in the marketplace.
• Able to cope with change and shift direction as needed.
• Drives sales by continually analyzing reports and identifying trends. Creates strategies to achieve both individual and store goals.
• Utilizes the FAST model to consistently deliver sales plan and company objective.

INSPIRE

• Mentors and inspires the team to enhance the overall store’s performance.
• Creates a model for continuous learning while promoting teamwork and appreciation throughout the team.
• Develops in-store talent by creating succession plans and effectively managing performance.
• Networks, recruits, hires to staffing needs, and trains team members using the onboarding tools provided.

PHYSICAL REQUIREMENTS

• Stand during an entire shift (other than normal break time).
• Continuously walk around all areas of the store throughout shift.
• Read written instructions, reports, and other information on paper and computer screens.
• Orally communicate with customers and other team members on consistent basis throughout their shift.
• Input data on computer keyboard and handheld units.
• Use 2-way radios (hear incoming messages and provide verbal response).
• Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
• Lift, place, and arrange items on shelves and racks.
• Bend down and reach above head.
• Climb and descend ladder.
• Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs on a constant basis, 10 lbs on a frequent basis, 10-49 lbs on an occasional basis, and 50-97 lbs group lifts on an infrequent basis).

SUPERVISORY RESPONSIBILITIES

Responsible for assisting the Store Manager in duties and responsibilities deemed appropriate.

EXPECTED AVAILABILITY

Full-time status requires open availability and ability to work at least an average of 36 hours per week over the course of a year. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays.

An Assistant Store Manager meeting these requirements is eligible for benefits within the Company’s full-time benefits program. Hours are scheduled according to needs of the store and the team member’s availability. Relocation may be required for career progression.

EDUCATION & EXPERIENCE

Education Minimum: High School Diploma or equivalent

Experience Minimum: 2+ years of relevant retail experience

KNOWLEDGE, SKILLS & ABILITIES

• Ability to multi-task different areas of responsibility
• Ability to manage a store budget and labor levels
• Ability to maintain confidential information in a store
• Ability to recruit and train new talent
• Adaptable and "change-management" focused
• Coaching and mentoring skills
• Excellent problem-solving skills
• Excellent organization and communication skills
• Superior customer service skills and "customer-first" mindset
• Proficiency with inventory management software and POS software
• Proficiency with Microsoft Office Suite (Word, Excel, Powerpoint, etc.)

This position will be located at:

91 Medway Rd Suite 3 Milford, MA 01757-2923

Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members:

• Medical, Dental and Vision benefit plans
• Company-paid basic, Optional, and Dependent life insurance
• Long-term disability and Company-paid Short-term disability
• Paid Time Off and Sick Time
• Tuition Reimbursement
• Team Member Discount

JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and an authorized representative of JOANN.