Assistant Store Manager

Goodwill of the Olympics & Rainier Region; Maple Valley (WA); On-site; USD 23,000 - 32,000; Full time

Job summary

Goodwill of the Olympics & Rainier Region in Maple Valley, WA is seeking an Assistant Store Manager to lead retail staff, ensure daily operations run smoothly, and uphold customer service excellence in a bustling store setting.

The role supports the Store Manager, manages opening/closing, cash handling, inventory, and audits while fostering a safe, inclusive, and productive workplace.

Qualifications

• Experience supervising retail staff and cash handling.
• Ability to manage store operations and ensure compliance.
• Strong customer service orientation and leadership.

Responsibilities

• Supervise retail supervisors and hourly team members.
• Oversee open/close procedures and cash handling.
• Lead inventory and stock rotation.
• Ensure store audits and payroll records accuracy.
• Recruiting, onboarding, and training retail staff.
• Maintain safe, compliant store environment.
• Deliver exceptional customer service.

Skills

Retail leadership

Customer service

Loss prevention

Cash handling

Job description

Our vision is that every person has the opportunity to learn, work, and thrive in all aspects of life.

To achieve our vision, we are committed to dismantling racism and advancing equity, diversity, and inclusion so we can help people reach their fullest potential through our education, job placement, and career pathway services. We do our work with great gratitude for the community donations, purchases, and partnerships that make our mission possible.

Right now, our Maple Valley, WA store is seeking an Assistant Store Manager!

Position Summary: The Assistant Store Manager provides direct supervision and leadership to all retail supervisors and hourly retail team members who have access to the vault, registers, or cash handling functions. This position is responsible for supporting the day-to-day operation of the retail store, ensuring operational excellence, regulatory compliance, exceptional customer service, and a safe and productive work environment. The Assistant Store Manager partners with the Store Manager to achieve sales, operational, staffing, and customer experience goals while supporting the mission and values of Goodwill.

Hourly Rate: $20.00 per hour

Essential Duties and Responsibilities: The Assistant Store Manager responsibilities include the following and other duties as assigned:

Store Operations & Retail Leadership

• Support the Store Manager in achieving operational, financial, and customer service objectives within the retail environment.
• Perform all store opening and closing procedures and responsibilities
• Provide daily leadership and oversight of retail operations to ensure efficient store performance and a positive customer experience.
• Maximize sales through proper stock rotation, merchandising, signage, and inventory levels of new and used goods
• Assure a continuous flow of product through production support and partnership with inventory and new goods
• Ensure store audits are completed and maintained at or above established standards.
• Lead and coordinate semi-annual inventory processes, including preparation, execution, and follow-up activities.
• Monitor safe access procedures and ensure all cash handling activities comply with company policies and established controls.
• Oversee supply ordering and inventory management processes to support retail operations.
• Delegate work assignments appropriately to retail supervisors and hourly retail team members to support efficient store operations.
• Monitor operating expenses and assist in managing store budgets, including monthly and annual reporting requirements.
• Ensure payroll expenses remain within budget parameters.
• Ensure payroll records, timekeeping, wage requests, and employee documentation are accurate and current.
• Process and maintain records for employee reimbursements, petty cash, and travel-related expenses.
• Ensure building systems and facilities are properly maintained by submitting and monitoring maintenance requests.
• Actively participate in interviewing, onboarding, and training retail employees in accordance with Goodwill's hiring guidelines and practices.

Loss Prevention, Safety, & Asset Protection

• Serve as the store's security “captain” partnering with management and Loss Prevention to protect company assets from internal and external theft.
• Promote awareness and adherence to all company policies related to asset protection, cash control, and operational compliance within the retail store environment.
• Investigate, document, and communicate security incidents and operational concerns as appropriate.
• Ensure Loss Prevention (LP) audits are completed and maintained at acceptable levels.
• Verify that security and safety systems are operational, including door locks, alarms, bank deposits, refunds, vouchers, and incident reporting procedures.

Customer Service

• Deliver and model exceptional customer service standards for a diverse customer base.
• Foster a positive, welcoming, and inclusive retail shopping experience for customers, donors, and employees.
• Resolve customer concerns professionally and efficiently while maintaining a focus on customer satisfaction and relationship building.