Assistant Store Manager

Insomniacookies; Madison (WI); On-site; USD 54,000 - 76,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental insurance

Vision insurance

Pet insurance

Paid vacation

Wellness days

Career development

Free cookies

Team culture

Job summary

Insomnia Cookies in Madison, WI is seeking an experienced bakery team leader to manage day-to-day operations and staffing. You will ensure quality, cleanliness, and guest experience while coordinating scheduling and inventory control across a fast-paced bakery.

The role emphasizes coaching, onboarding, and maintaining high standards, with opportunities for growth into BOM leadership and cross-functional collaboration with regional leaders.

Qualifications

• 1+ year leadership in restaurant, retail, or hospitality operations.
• Strong operational discipline and attention to detail.
• Ability to coach and develop hourly team members.
• Comfortable in fast-paced, high-volume environments.
• Ability to perform bakery roles during peak periods.

Responsibilities

• Execute core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists.
• Maintain quality, cleanliness, food safety, and guest experience standards.
• Support ordering, inventory accuracy, and shrink control.
• Assist in schedule creation and labor execution to meet targets.

Skills

Leadership

Scheduling

Staff coaching

Operations management

Food safety

Tools

Inventory control

Job description

KEY RESPONSIBILITIES:

• Execute all core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists
• Maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards
• Support ordering, inventory accuracy, and shrink control
• Assist in schedule creation and labor execution to meet operational targets

Talent & Team Development

• Support recruiting, interviewing, onboarding, and training of new staff
• Deliver consistent coaching and real-time performance feedback
• Hold team members accountable to standards while reinforcing a growth mindset culture
• Ensure onboarding and training programs are executed to company standards

Leadership & Ownership

• Manage bakery operations independently in the absence of the BOM
• Model urgency, accountability, and operational discipline
• Partner with BOM and Area leadership to identify operational gaps and implement solutions
• Maintain continuity of operations during leadership transitions or staffing shortages
• Other duties as assigned

WHAT SUCCESS LOOKS LIKE:

• Able to independently execute all BOM-level administrative and operational tasks
• Bakery is fully staffed, trained, and operating at high standards
• Strong culture of accountability and consistency
• Acts as a reliable operational leader during any coverage scenario
• Demonstrates clear readiness and upward mobility toward a BOM role

QUALIFICATIONS & EXPERIENCE:

• 1+ year leadership experience in restaurant, retail, or hospitality operations
• Strong operational discipline and attention to detail
• Ability to coach and develop hourly team members
• Comfortable working in fast-paced, high-volume environments
• Ability to perform all bakery roles during peak business periods
• Strong communication and problem-solving skills

SWEET POSITION PERKS:

• Competitive pay
• Medical, dental, vision & pet insurance
• Paid vacation + wellness days
• Career development pipeline into BOM leadership
• Free cookies every shift
• Fun, fast-paced team culture

About us

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!