Assistant Store Manager

Insomnia Cookies; Baltimore (MD); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Competitive pay + bonus eligibility

Medical, dental, vision & pet insurance

Paid vacation + wellness days

Career development pipeline into BOM leadership

Free cookies every shift

Job summary

A leading cookie delivery company is looking for an Assistant Bakery Operations Manager (ABOM) in Baltimore, MD. This leadership pipeline role is designed to develop future Bakery Operations Managers by blending operational excellence with team leadership. Candidates should have at least a year of leadership experience in restaurant or retail operations and the ability to coach team members. The position offers competitive pay and benefits including medical and dental insurance, as well as a fun, fast-paced work environment.

Qualifications

• 1+ year leadership experience in restaurant, retail, or hospitality operations.
• Strong operational discipline and attention to detail.
• Ability to coach and develop hourly team members.
• Comfortable working in fast‑paced, high‑volume environments.
• Ability to perform all bakery roles during peak business periods.

Responsibilities

• Execute all core bakery operations and maintain product quality standards.
• Support recruiting, interviewing, onboarding, and training of new staff.
• Deliver consistent coaching and real-time performance feedback.
• Manage bakery operations independently during BOM's absence.
• Partner with leadership to identify operational gaps.

Skills

Leadership experience

Operational discipline

Communication skills

Problem-solving skills

Job description

Assistant Bakery Operations Manager (ABOM)

The Assistant Bakery Operations Manager (ABOM) is a leadership pipeline role designed to develop the next generation of Bakery Operations Managers. ABOMs are expected to operate at near-BOM level, executing bakery operations with urgency, accuracy, and accountability while building the leadership skills needed to run a bakery independently.

This role blends hands‑on operational excellence with talent development, administrative ownership, and team leadership. ABOMs act as a true extension of the BOM and must be capable of stepping into full bakery ownership when needed.

Key Responsibilities

• Execute all core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists.
• Maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards.
• Support ordering, inventory accuracy, and shrink control.
• Assist in schedule creation and labor execution to meet operational targets.
• Support recruiting, interviewing, onboarding, and training of new staff.
• Deliver consistent coaching and real-time performance feedback.
• Hold team members accountable to standards while reinforcing a growth‑mindset culture.
• Ensure onboarding and training programs are executed to company standards.
• Manage bakery operations independently in the absence of the BOM.
• Model urgency, accountability, and operational discipline.
• Partner with BOM and Area leadership to identify operational gaps and implement solutions.
• Maintain continuity of operations during leadership transitions or staffing shortages.
• Other duties as assigned.

What Success Looks Like

• Able to independently execute all BOM‑level administrative and operational tasks.
• Bakery is fully staffed, trained, and operating at high standards.
• Strong culture of accountability and consistency.
• Acts as a reliable operational leader during any coverage scenario.
• Demonstrates clear readiness and upward mobility toward a BOM role.

Qualifications & Experience

• 1+ year leadership experience in restaurant, retail, or hospitality operations.
• Strong operational discipline and attention to detail.
• Ability to coach and develop hourly team members.
• Comfortable working in fast‑paced, high‑volume environments.
• Ability to perform all bakery roles during peak business periods.
• Strong communication and problem‑solving skills.

Sweet Position Perks

• Competitive pay + bonus eligibility: $20.00–$23.00/hr.
• Medical, dental, vision & pet insurance.
• Paid vacation + wellness days.
• Career development pipeline into BOM leadership.
• Free cookies every shift.
• Fun, fast‑paced team culture.

About Us

Insomnia Cookies was founded in a college dorm room by then‑student Seth Berkowitz. Fast forward 20 years and so many… cookies… later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio… Insomnia Cookies is revolutionizing the cookie game by truly Imagining What’s Possible!