Assistant Store Manager

PLS Financial Services, Inc.; Los Angeles (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in financial services is seeking an Assistant Store Manager in Los Angeles. This role involves providing leadership to ensure outstanding customer service, assisting in daily operations, and managing team performance. Candidates should have management experience and a strong desire to inspire excellence in a collaborative environment.

Benefits

Medical/Dental/Vision

401(k)

Vacation

Opportunities for advancement

Ongoing training

Qualifications

• Minimum of one year management experience in hospitality, financial services, retail, or restaurant.
• Ability to engage with customers and develop positive relationships.
• Fluency in English required; bilingual in English/Spanish is a plus.

Responsibilities

• Ensure exemplary customer service and build customer relationships.
• Assist the Store Manager in daily operations and team management.
• Analyze financial statements to maximize sales.

Skills

Customer Engagement

Relationship Building

Communication

Team Leadership

Job description

Position Overview

Assistant Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives and financial goals, and follows company policies and procedures. The Assistant Manager performs all the duties of a Customer Service Representative plus assists the Store Manager in the store's day-to-day operations, and in the absence of the Store Manager, is responsible for directing the activities of all team members.

Job Responsibilities

1. Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again
2. Establishing a strong customer service culture within the store
3. Assisting the Store Manager in implementing strategies to help meet store goals and objectives
4. Assisting the Store Manager with recruiting, developing, and motivating store team members who exceed internal and external customer expectations
5. Ensuring compliance with federal, state, and local regulations
6. Performing the responsibilities of a Customer Service Representative and supervising CSR activities in the absence of the Store Manager, including transaction processing, cash drawer maintenance, and cash handling procedures
7. Analyzing financial statements and trends to increase and maximize sales
8. Marketing within the community to increase market share and store revenues
9. Resolving customer complaints for increased customer satisfaction
10. Assisting the Store Manager with managing schedules, cash, and store audits
11. Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and changes
12. Helping to maintain a neat and clean store environment for our customers and team members
13. Other duties as assigned

Job Requirements

1. A minimum of one year of management experience in industries such as hospitality, financial services, retail, or restaurant
2. Ability, willingness, and confidence to engage with customers
3. Ability to develop positive relationships with customers
4. Strong desire to exceed company initiatives and inspire excellence in a team
5. Excellent communication and presentation skills
6. High-energy, collaborative management experience
7. Professional appearance and demeanor
8. Honesty and integrity
9. Able to work flexible hours, including early mornings, evenings, weekends, and holidays
10. English fluency required; bilingual in English/Spanish is a plus

Working Conditions and Physical Requirements

1. Must be able to sit and/or stand for extended periods
2. Must be able to lift up to 15 lbs. with little assistance
3. Must work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
4. Must manage several tasks simultaneously and handle frequent interruptions to meet customer needs

Benefits

Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.

Core Values

• Customer Focus
• Integrity and Trust
• Teamwork
• Results

PLS is an Equal Employment Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or any characteristic protected by law. We are a drug-free workplace and provide reasonable accommodations for applicants with disabilities. For accommodations, contact our HR team at [e-mail].