Assistant Store Manager

Natural Grocers Good4U; Lakewood (CO); On-site; USD 62,000; Full time

Job summary

An established industry player is seeking a dedicated Assistant Store Manager to lead store operations and enhance customer experiences. This role is pivotal in ensuring the store's profitability and success through effective staff training, customer service excellence, and operational management. The ideal candidate will thrive in a dynamic environment, manage changing priorities, and uphold high standards of food safety and customer satisfaction. If you are passionate about retail and natural foods, this opportunity offers a chance to make a significant impact in a supportive and proactive team.

Qualifications

• 1-2 years management experience in grocery or retail.
• Ability to manage changing priorities and follow directions.
• Must obtain forklift certification and pass food safety training.

Responsibilities

• Greet and service customers, ensuring a welcoming store environment.
• Train staff and ensure compliance with food safety standards.
• Manage store operations, including inventory and sales performance.

Skills

Customer Service Skills

Management Experience

Organizational Skills

Food Safety Knowledge

Cashier Training

Education

High School Diploma or GED

Tools

MS Word

MS Excel

MS Outlook

Job description

Salary Range

USD $62,000.00/Yr.

Overview

The Job in a Nutshell: The Assistant Store Manager is the second in command and responsible for the store's successful operation and profitability. This includes training, directing, and monitoring all department staff. Applications are accepted by the date below, which may be updated if the hiring timeline is extended: 05/15/2025.

Responsibilities

Main Responsibilities:

• Greet and service customers per company standards of World Class customer service.
• Provide professional leadership as a manager.
• Handle customer complaints appropriately and according to company policy.
• Create an inviting and shoppable store environment.
• Ensure products customers want are in stock.
• Handle special orders per company policy.
• Answer phone calls per standards and spend at least 75% of time on the sales floor assisting customers, directing staff, and attending to all departments.
• Train staff to provide exemplary customer service and ensure accountability.
• Ensure staff compliance with applicable food safety certifications and registrations.
• Meet and/or exceed expectations in sales, sales per labor hour ratio, average ticket, customer count, COGS for produce, and EBITDA.
• Order products from correct vendors to maintain margins and receive appropriate discounts.
• Maintain in-stock conditions meeting company standards.
• Monitor product mix, analyze departments regularly, and introduce new products as per policy.
• Rotate and stock perishables properly.
• Manage markdowns per standards.
• Assist in hiring, training, and managing store personnel.
• Train staff, assign tasks, and ensure tasks are accomplished.
• Maintain accurate and timely schedules and use company task sheets.
• Partner with department managers for staff sharing and cross-training.
• Ensure staff has sufficient product knowledge to meet customer needs.
• Assist in performance evaluations and wage increases with input from department managers.
• Participate in hiring and disciplinary processes.
• Maintain clear communication, conduct staff meetings, and post company info.
• Follow safety guidelines at all times.
• Ensure timely updates of Ulti-time edits.
• Support store personnel training, coaching, and development.
• Encourage staff to increase nutritional and product knowledge.
• Answer customer questions per standards, including nutritional support statements.
• Complete daily operational responsibilities and store paperwork timely.
• Respond to departmental calls and assist with coverage as needed.
• Manage disruptions like loiterers, solicitations, weather emergencies, and bathroom misuse.
• Work a flexible schedule, including evenings and weekends, for 45 hours per week.
• Support decisions made by the home office and follow communications.
• Lead by example, setting standards of excellence and professionalism.

All employees are expected to be proactive and do whatever it takes to succeed and help the company thrive.

Qualifications

Recipe for Success:

• High school diploma or GED; 1-2 years management experience in grocery or retail, natural foods industry a plus.
• Ability to manage changing priorities.
• Ability to pass food safety training and obtain certifications as required.
• Must obtain forklift certification.
• Maintain up-to-date food safety certifications through continuing education.
• Highly organized with a sense of urgency.
• Excellent customer service skills.
• Ability to follow directions and complete tasks.
• Must be cashier trained.
• Proficient in MS Word, Excel, and Outlook.

This description is not a contract; duties and responsibilities may change. Employees must perform all tasks assigned by managers, even if not listed here.