Assistant Store Manager

Windsor Fashions; Johnson City (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

Windsor Fashions in Johnson City, TN is seeking an Assistant Store Manager to support daily store operations, merchandising, and a clean, organized sales floor. This on-site role emphasizes exceptional customer service and hands-on leadership to drive store performance.

You will coach team members, assist with scheduling and training, monitor inventory, and support loss-prevention efforts. The position requires flexibility for evenings, weekends, and holidays, while promoting an inclusive,

Qualifications

• Customer service and satisfaction skills essential.
• Strong communication with customers, team, and leadership.
• Experience in store management and retail operations oversight.
• Willingness to learn loss prevention practices.
• Retail or fashion experience in supervisory role preferred.
• Ability to work evenings, weekends, and holidays.
• Strong organizational, problem-solving, and time-management skills.
• Comfort with POS systems and cash handling.

Responsibilities

• Support the Store Manager in daily store operations.
• Oversee opening and closing procedures and maintain a clean, organized sales floor.
• Lead and coach team members to deliver high levels of customer service and selling behaviors.
• Drive sales performance and monitor inventory.
• Support loss prevention measures to protect assets.
• Assist with scheduling and training, promoting a positive, inclusive work environment.

Skills

Customer service

Communication

Store management

Loss prevention knowledge

Training & scheduling

Organization & time management

Cash handling

Team leadership

Inclusivity

Tools

Point-of-Sale (POS) systems

Job description

Company Description Windsor Fashions is a specialty retailer dedicated to helping customers feel confident and beautiful for life’s most memorable moments, from school dances and graduations to job interviews and weddings. Founded in 1937 and family-owned for generations, Windsor has built a legacy of making on-trend fashion accessible and enjoyable for a wide range of shoppers. The company’s caring, customer-focused vision shapes everything from in-store experiences to product selection. With over 350 stores nationwide and a strong online presence, Windsor offers an “Oasis” shopping experience that blends style, service, and lasting memories. Team members join a brand that values beauty, inclusivity, and meaningful customer connections.

Role Description The Assistant Store Manager is a full-time, on-site role based at the Windsor Fashions store in Johnson City, TN. This role supports the Store Manager in overseeing daily store operations, including opening and closing procedures, visual merchandising, and maintaining a clean, organized sales floor. The Assistant Store Manager leads and coaches team members, ensuring high levels of customer service, effective selling behaviors, and adherence to company policies. This position helps drive sales performance; monitors inventory and supports retail loss prevention measures to protect company assets. The role also involves resolving customer concerns, assisting with scheduling and training, and promoting a positive, inclusive work environment that reflects Windsor’s brand values.

Qualifications

• Strong customer-focused skills, including Customer Service and Customer Satisfaction.
• Effective Communication skills for interacting with customers, team members, and leadership.
• Experience or demonstrated ability in Store Management and retail operations oversight.
• Knowledge of or willingness to learn Retail Loss Prevention practices and procedures.
• Previous retail or fashion retail experience, preferably in a supervisory or leadership role.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Strong organizational, problem-solving, and time-management skills in a fast-paced environment.
• Comfort with basic point-of-sale systems and cash-handling procedures.
• Commitment to fostering an inclusive, respectful, and team-oriented workplace.