Assistant Store Manager

O'Reilly Auto Parts; Inglewood (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

A leading retail company is seeking an Assistant Store Manager to support the Store Manager in operations, sales, and customer service. The role involves leading a team, ensuring compliance with company policies, and maintaining store standards. The ideal candidate will have relevant certifications and a strong customer service focus, with opportunities for career growth.

Benefits

Competitive wages and paid time off

Stock purchase plan

401(k) with employer contributions

Medical, dental, and vision insurance

Health and wellbeing programs

Tuition assistance

Career growth opportunities

Qualifications

• Experience in sales and customer service required.
• Bilingual candidates encouraged to apply.

Responsibilities

• Lead team in providing excellent customer service.
• Supervise customer service levels and team member execution.
• Assist in staffing the retail sales counter.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Bilingual

Education

Certified Parts Professional Certification

ASE Certification

Job description

Join to apply for the Assistant Store Manager role at O'Reilly Auto Parts.

2 days ago Be among the first 25 applicants.

Compensation Pay Range: $16.50 - $24.50
The actual hourly rate will meet or exceed the minimum wage applicable to the job location. Additional compensation may include annual, quarterly performance bonuses, or premiums, which vary based on specific circumstances such as schedule, facility, season, or work performed. Multiple premiums may apply if applicable.

The Assistant Store Manager supports the Store Manager in sales, customer service, store appearance, and operations. They manage the store during the Store Manager’s absence or when working opposing shifts and lead team members in servicing customers.

Bilingual candidates are encouraged to apply.

Essential Job Functions

1. Lead the team in providing excellent customer service to retail and professional customers.
2. Supervise customer service levels and team member execution of customer service programs.
3. Assist in staffing the retail sales counter during peak hours.
4. Help set team member goals, provide feedback, coaching, and ensure training updates.
5. Participate in hiring processes, including interviews and candidate evaluation.
6. Answer phones according to company policy.
7. Process online orders, transfers, and special orders efficiently, contacting customers as needed.
8. Handle returns, exchanges, refunds, and merchandise processing accurately and efficiently.
9. Ensure merchandise invoicing, communication of messages, and delegation of merchandising tasks.
10. Ensure compliance with company policies, including scheduling, clocking in/out, and store security procedures.
11. Perform opening and closing duties, including securing money, preparing deposits, and securing the store.
12. Maintain the store building, parking lot, signage, hardware, equipment, and vehicles.
13. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required: Sales Specialist Training, Assistant Manager Certification, RSS Certification.

Desired: Certified Parts Professional Certification, ASE Certification, bilingual in multiple languages (Spanish highly preferred).

O’Reilly Auto Parts offers growth opportunities and a strong promote-from-within philosophy.

Total Compensation Package

• Competitive wages and paid time off
• Stock purchase plan and 401(k) with employer contributions from day one
• Medical, dental, and vision insurance with FSA options
• Health and wellbeing programs
• Tuition assistance
• Career growth opportunities

O’Reilly Auto Parts is an equal opportunity employer. Qualified individuals with disabilities may request accommodations by contacting [e-mail] or calling 417-862-2674, ext. 68901.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail