Assistant Store Manager

L'Occitane En Provence; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

L’Occitane Houston International Airport is seeking an Assistant Store Manager to partner with the Store Manager in delivering a serene, sensory-rich shopping experience for travelers at the airport location, near our iconic yellow doors. You will help lead daily operations and mentor the team to uphold the brand’s sustainability and ethical commitments.

You’ll guide guests with product recommendations, drive guest happiness, train staff on product knowledge, and cultivate a warm, inclusive

Qualifications

• Experience leading teams in retail or hospitality settings.
• Strong communication and guest-service skills.
• Sales-driven mindset with an innovative approach.
• Commitment to customer happiness and brand values.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Clienteling experience is advantageous.
• Basic technology skills and POS familiarity.

Responsibilities

• Be the host by creating a warm, inviting atmosphere aligned with brand values.
• Prioritize guest experience by tailoring product recommendations.
• Embrace feedback and support an open communication culture.
• Organize regular product knowledge and service training with the Store Manager.
• Foster a team culture and adapt management styles to diverse staff.
• Lead staff with care, guidance, and a positive team environment.

Skills

Team leadership

Customer service excellence

Communication skills

Sales-driven

Skincare knowledge

Clienteling experience

Tech-savvy

Tools

POS system experience

Job description

This employment is a Joint Venture Partnership with Corliss Stone Littles LLC

Who You Are:

As an Assistant Store Manager at L’Occitane Houston International Airport, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely with the Store Manager, you'll orchestrate a symphony of sensations that leaves a lasting impression on everyone who walks through our iconic yellow doors. You will contribute to creating a unique and environmentally conscious shopping experience for customers while upholding our commitment to sustainability and ethical practices.

The Fundamentals of What You’ll Do:

• Be the Host: Fostera warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing.
• Prioritize Guest Experience: Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences.
• Keep an Open Mind: Embrace feedback and grow from it, supporting our commitment to an open communicative culture.
• Let Success Drive You: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance.
• Foster a Team Culture: Adjustmanagement strategies to accommodate different communication styles and personalities within the team.
• Communicate with Care: Demonstrate leadership by providing guidance, and support to store staff, fostering a positive and inclusive team culture.

We value hearing from individuals who possess:

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.