Assistant Store Manager

O'Reilly Auto Parts; Hendersonville (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to support operations and enhance customer service in a dynamic retail environment. This role involves leading a team, managing store operations during the Store Manager's absence, and ensuring excellent customer experiences. The ideal candidate will have a passion for sales and customer service, alongside the ability to mentor and develop team members. With a strong focus on career growth and a supportive work culture, this position offers a unique opportunity to advance within the company while contributing to a positive customer experience.

Benefits

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Assistance

Opportunities for Career Growth

Qualifications

• Experience in sales and customer service with a focus on retail.
• Ability to lead and mentor team members effectively.

Responsibilities

• Lead store team in providing excellent customer service.
• Assist in hiring and training team members.
• Manage store operations in the absence of the Store Manager.

Skills

Customer Service

Sales Management

Team Leadership

Bilingual (Spanish)

Education

Sales Specialist Training

Assistant Manager Certification

Certified Parts Professional Certification

ASE Certification

Job description

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.

Bilingual candidates encouraged to apply.

ESSENTIAL JOB FUNCTIONS

1. Lead the store team members in providing excellent customer service to retail and professional customers.
2. Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)
3. Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late-afternoons, evenings, weekends, etc.)
4. Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and making sure team members are staying current on their individual training.
5. Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
6. Make sure telephone is answered according to company policy.
7. Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
8. Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
9. Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
10. Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
11. Ensure that Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned.
12. Make sure all team members are complying with company policies specifically; adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out accordingly.
13. Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in a secure designated area.
14. Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.
15. All other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

1. Sales Specialist Training, Assistant Manager Certification and RSS Certification
2. Certified Parts Professional Certification; ASE Certification
3. Fluency in multiple languages (Spanish is highly desired)

Total Compensation Package:

1. Competitive Wages & Paid Time Off
2. Stock Purchase Plan & 401k with Employer Contributions Starting Day One
3. Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
4. Tuition Educational Assistance Programs
5. Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details.

Your first job at O’Reilly Auto Parts is just the beginning!

From a comprehensive benefits and compensation package to a rewarding and positive work environment, your leaders will support you and foster your development so you can grow with the company.

Our promote-from-within philosophy means our top leaders worked their way up – and you can, too.

Learn more about our culture, benefits, and history at oreillyauto.com/careers.