Assistant Store Manager

GUESS?, Inc.; Hanover (MD); On-site; USD 100,000 - 125,000; Full time

Job summary

A leading company in retail is seeking an Assistant Manager to oversee customer experience and actively engage in staff training while maintaining high standards on the selling floor. This role is crucial for driving sales and ensuring effective operational management, requiring strong leadership and multitasking abilities.

Qualifications

• Minimum two years of experience with proven track record in driving sales.
• Ability to lift in excess of 30 pounds.
• Proficiency in personal computer use.

Responsibilities

• Oversee customer experience and staff training.
• Maintain high levels of customer service and operational standards.
• Meet or exceed sales and profitability expectations.

Skills

Customer Service

Training and Development

Sales Management

Visual Merchandising

Communication

Multitasking

Education

High school education or equivalent

Job description

Job Description

Position Overview

The Assistant Manager is responsible for overseeing the customer experience, training and development of the store staff, leading by example on the selling floor, and maintaining the store standards on the selling floor and stockroom.

Reports To: Store ManagerSupervises: Assists management with all sales associates, desk associates, and stock associatesEssential FunctionsPeople Development

• Training Completion: Ensure all associates complete training per company guidelines.
• Leadership by Example: Lead by example by training, developing, and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering the customer experience.
  
  

Customer Experience

• Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team.
• Visual Merchandising: Maintain all visual merchandising standards, directives, promotions, and ensure overall cleanliness and organization of the sales floor and stockroom.
  
  

Drive Sales & Profitability

• Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.
  
  

Operational Effectiveness

• Payroll Management: Meet all payroll expectations.
• Loss Prevention: Control company assets by meeting all loss prevention measures.
• Policy Compliance: Execute and comply with all company policies and procedures.
  
  

Additional Responsibilities

• Decision Making: Use sound judgment when making decisions.
• Communication: Maintain excellent communication skills.
• Integrity & Respect: Act with integrity and respect.
• Adaptability: Adapt to changes required by the business.
• Multitasking: Ability to handle multiple tasks simultaneously.
• Additional Duties: Assume and complete other duties as assigned by the supervisor.
  
  

Job Requirements

• Minimum two years of experience with a proven track record for driving sales and profit results, and training and developing a team of individuals.
• Proficiency in personal computer use and detailed report analysis.
• High school education or equivalent preferred.
• Ability to perform heavy lifting in excess of 30 pounds.
• Ability to stand for a minimum of eight hours during scheduled shifts.
  
  

Brand

GUESS Factory

Store

3192

Store Address

7600 Arundel Mills Circle, Suite 460 - Hanover, MD 21076

Salary Minimum

$15.00

Salary Maximum

$20.00