Assistant Store Manager

CNG Holdings, Inc.; Greenville (SC); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading financial services provider as an Assistant Store Manager, where you'll be the face of our brand, ensuring exceptional customer service and compliance. This role involves cash handling, customer education, and adherence to regulations. Ideal candidates will have a high school diploma and experience in sales or customer service. Embrace our core values of accountability and inclusiveness while making a positive impact in your community.

Qualifications

• 1+ year experience in sales, customer service, or cash handling.
• Strong communication and active listening skills.

Responsibilities

• Serve and educate customers on the product portfolio.
• Handle cash, manage cash drawers, and process transactions.
• Adhere to federal, state, and company regulations.

Skills

Communication

Active Listening

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Join to apply for the Assistant Store Manager role at CNG Holdings, Inc.

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General Function / Summary: As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are front-line brand ambassadors representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc. family of companies. They embody the company’s identity in behavior, values, and ethics in support of our mission. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory compliance.

Job Description

Essential Duties:

• Serve and educate customers on the product portfolio, presenting all options that meet their needs.
• Escalate unresolved issues to the store manager, District Director of Operations (DDO), or corporate office.
• Answer inquiries via telephone regarding questions, applications, requests, or other issues.
• Perform outbound calls for sales, courtesy, and collections in compliance with regulations and store policies.
• Respond professionally to customers, explaining solutions and ensuring they feel supported.
• Handle cash, manage cash drawers, process deposits, and perform cash handling duties.
• Balance cash and sales reports daily, resolving discrepancies.
• Verify customer information during transactions.
• Process transactions accurately, including loans, check cashing, and Net Spend.
• Adhere to federal, state, and company regulations and policies.
• Complete required compliance training and quarterly certifications.
• Perform other duties as assigned.

Minimum Education And Experience:

• High school diploma, GED, or equivalent.
• Preferably 1+ year experience in sales, customer service, or cash handling.
• Strong communication and active listening skills.
• Proficiency in Microsoft Office.
• Ability to multitask, prioritize, and work independently.
• Reliable personal transportation, valid driver’s license, and insurance.
• Commitment to core values: accountability, inclusiveness, transparency, focus.

Physical Demands:

• Work environment includes call center, retail, or office settings.
• Extensive cash handling and long periods of standing.
• Extended computer use and typing.
• Ability to lift up to 50 lbs with accommodations.

Travel / Attendance:

• Travel within district using personal vehicle.
• Potential overnight travel.
• Must work scheduled shifts.

Why Choose CNG Holdings, Inc.: Headquartered in Cincinnati, Ohio, CNG offers a wide range of financial products to improve customers’ financial situations, focusing on education and building long-term relationships. Our mission is to help and educate our customers, and our vision is to deliver innovative solutions tailored to their needs.

We are committed to diversity and are an Equal Opportunity Employer, making decisions without regard to race, gender, or other protected classes.