Assistant Store Manager

NAPA Auto Parts; Greensboro (MD); On-site; Full time

Job summary

NAPA Auto Parts is seeking a passionate Assistant Store Manager to lead a team and enhance customer service. The role involves managing store operations, driving sales growth, and fostering employee engagement in a fast-paced environment. Ideal candidates will have experience in automotive or customer service and a commitment to building long-term customer relationships. NAPA offers competitive benefits and opportunities for career development.

Benefits

Health insurance

401(k) with match

Paid time off

Stock purchase plan

Tuition reimbursement

Professional development

Wellness programs

Qualifications

• Experience in automotive after-market or willingness to learn automotive basics.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Create a superior customer service experience to maximize market penetration.
• Manage inventory, assets, and operational issues.
• Lead a successful team and support the store manager.

Skills

Customer Care

Leadership

Inventory Management

Education

High school diploma or equivalent

Technical or trade school courses

Job description

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Job Description

Imagine using your automotive or customer service expertise with both wholesale and retail customers daily, serving as a leader to your teammates, and helping NAPA become the dominant parts supplier in the market. If this describes you, NAPA is looking for a passionate Assistant Store Manager. This is the right opportunity if you:

Responsibilities

• Create a superior customer service experience to maximize market penetration, drive store growth, and increase sales and profitability
• Provide daily leadership and foster a culture of employee engagement
• Partner with your teammates to drive store initiatives
• Care about people and profit
• Support your team in learning and career growth
• Lead a successful team, support the store manager, and manage store operations
• Build, coach, train, and engage the team to deliver excellent customer care and business results
• Manage inventory, assets, safety, and operational issues
• Maintain cleanliness and readiness of delivery vehicles, sales floor, stockroom, and outside areas
• Drive operational and marketing programs, aiming for continuous process improvement
• Grow customer relationships and ensure positive experiences in-store and on the phone

Qualifications

• High school diploma or equivalent; technical or trade school courses or degrees preferred
• Experience in automotive after-market, hobby/DIY, or willingness to learn automotive basics
• Passion for customer care and building long-term relationships
• Ability to thrive in a fast-paced, complex environment
• Knowledge of inventory management systems
• Ability to lift 60 lbs
• Bonus qualifications include automotive industry background, ASE certifications, and experience in retail or management roles

Why NAPA?

• Competitive health benefits and 401(k)
• Stable, Fortune 200 company with a family-like culture
• Opportunities for career development and leadership
• Starting hourly rate of $17, with pay progression possible within 12 months

Benefits

• Health insurance: medical, dental, vision
• Retirement plan: 401(k) with match
• Paid time off: vacation, sick, holidays, personal days, paternal leave
• Additional perks: stock purchase plan, tuition reimbursement, professional development, wellness programs

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Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail