Assistant Store Manager

NAPA Auto Parts; Grand Rapids (MI); On-site; USD 41,000 - 55,000; Full time

Job summary

NAPA Auto Parts is seeking an Assistant Store Manager in Grand Rapids, Michigan, who will lead a team to create a superior customer service experience while managing store operations. This full-time position offers growth opportunities in a supportive culture, ideal for someone passionate about automotive and customer care.

Benefits

Health benefits and 401K

Stable, Fortune 200 company with a family feel

Supportive company culture and career development opportunities

Qualifications

• High school diploma or equivalent; technical or trade school courses preferred.
• Experience in automotive aftermarket or willingness to learn automotive skills.
• Ability to thrive in a fast-paced, complex environment.

Responsibilities

• Leading a successful team and managing store operations.
• Building, coaching, and training the team for excellent customer care.
• Handling inventory protection and operational issues.

Skills

Customer Care

Leadership

Inventory Management

Sales Proficiency

Education

High school diploma or equivalent

Technical or trade school courses

Tools

Inventory Management Systems

Job description

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Job Description

Imagine using your automotive or customer service expertise with both wholesale and retail customers daily, serving as a leader to your teammates, and helping NAPA become the leading parts supplier in the market. If this sounds like you, NAPA is seeking a passionate Assistant Store Manager. This is the right opportunity if you:

• Enjoy creating a superior customer service experience to maximize market penetration, store growth, sales, and profitability
• Provide daily leadership and foster a culture of employee engagement
• Partner with your teammates to drive store initiatives
• Care about people and profit
• Want to grow your career with endless opportunities

Responsibilities include:

• Leading a successful team, supporting the store manager, and managing in a fast-paced retail environment
• Managing store operations to maximize sales, profits, and customer satisfaction
• Building, coaching, training, and engaging the team to deliver excellent customer care and business results
• Handling inventory protection, asset management, safety, and operational issues
• Ensuring cleanliness and readiness of delivery vehicles, sales floor, stockroom, and outside areas
• Driving operational and marketing programs while continuously improving processes
• Growing customer relationships and ensuring positive experiences both in-store and over the phone

Qualifications:

• High school diploma or equivalent; technical or trade school courses preferred
• Experience in automotive aftermarket, hobby/DIY, or willingness to learn automotive skills
• Passion for customer care and building long-term relationships
• Ability to thrive in a fast-paced, complex environment
• Knowledge of inventory management systems
• Ability to lift 60 lbs

Preferred:

• Experience or passion in automotive, heavy equipment, farm, marine, or dealership industries
• Experience in parts stores, auto body, retail, or restaurant management
• Customer-centric mindset
• ASE Certifications, NAPA Know How

Benefits include:

• Health benefits and 401K
• Stable, Fortune 200 company with a family feel
• Supportive company culture and career development opportunities

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GPC is an equal opportunity employer, committed to diversity and inclusion.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail