Assistant Store Manager

GPC; Frazer Township (PA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k)

Career growth opportunities

Family‑friendly culture

Job summary

NAPA is seeking a retail leader to guide a dynamic team in a busy store environment. You will champion customer care, drive sales growth, and lead initiatives that enhance store performance and profitability.

You will partner with the store manager, coach crew, and ensure inventory, safety, and cleanliness standards are met while delivering exceptional service both in-store and over the phone.

Qualifications

• High school diploma or equivalent, technical or trade school courses, or degree completion.
• Experience in the automotive aftermarket service industry or hobby/DIY world, or willingness to learn all things automotive.
• Passion for delivering customer care and building long‑term relationships.
• Ability to thrive in a fast‑paced, complex environment.
• Knowledge of cataloging and/or inventory management systems.
• Ability to lift 60 lbs in some situations.
• Preferred: Background or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.
• Preferred: Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management.
• Preferred: Entirely customer‑centric (external/internal) attitude.
• Preferred: ASE Certifications.
• Preferred: NAPA Know How.

Responsibilities

• Lead a successful team, support the store manager, and manage operations in a fast‑paced retail environment.
• Drive store operations to maximize sales, profits, and customer service.
• Build, coach, train, and engage crew to deliver superior customer care and business results.
• Maintain inventory protection, asset management, operational, and safety standards.
• Ensure overall cleanliness and readiness of delivery vehicles, sales floor, stock room, and outside areas.
• Execute NAPA operational and marketing programs while steering continuous improvement in processes and procedures.
• Grow customer relationships, assist with sales/service questions, and ensure a positive experience both in-store and over the phone.

Skills

Customer service

Leadership

Sales & growth

Team management

Communication

Adaptability

Education

High school diploma or equivalent

Technical or trade school courses

Degree completion

Job description

Overview

Imagine the position to use your automotive or customer service expertise with both our wholesale and retail customers on a daily basis, serve as a leader to your teammates, and lead NAPA to be the dominant parts supplier in the market. This is the right opportunity for you if you are passionate about delivering exceptional customer service, driving store growth, and fostering a culture of engagement.

Responsibilities

• Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales, and profitability.
• Provide daily leadership and create a culture of employee engagement.
• Partner with teammates to drive company‑owned store initiatives.
• Care about people and profit.
• Lead a successful team, support the store manager, and manage operations in a fast‑paced retail environment.
• Drive store operations to maximize sales, profits, and customer service.
• Build, coach, train, and engage crew to deliver superior customer care and business results.
• Maintain inventory protection, asset management, operational, and safety standards.
• Ensure overall cleanliness and readiness of delivery vehicles, sales floor, stock room, and outside areas.
• Execute NAPA operational and marketing programs while steering continuous improvement in processes and procedures.
• Grow customer relationships, assist with sales/service questions, and ensure a positive experience both in-store and over the phone.

A Day in the Life

Lead a successful team, support the store manager, and manage in our fast‑paced retail stores.

Qualifications

• High school diploma or equivalent, technical or trade school courses, or degree completion.
• Experience in the automotive aftermarket service industry or hobby/DIY world, or willingness to learn all things automotive.
• Passion for delivering customer care and building long‑term relationships.
• Ability to thrive in a fast‑paced, complex environment.
• Knowledge of cataloging and/or inventory management systems.
• Ability to lift 60 lbs in some situations.
• Preferred: Background or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.
• Preferred: Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management.
• Preferred: Entirely customer‑centric (external/internal) attitude.
• Preferred: ASE Certifications.
• Preferred: NAPA Know How.

Benefits

• Outstanding health benefits and 401(k).
• Stable company—Fortune 200 with a family feel.
• Company culture that works hard yet takes care of employees.
• Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team.

Equal Employment Opportunity

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.