Assistant Store Manager

USA GPC Genuine Parts Company; Westerville (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

NAPA is seeking an Assistant Store Manager to lead daily operations, coach frontline staff, and deliver outstanding customer care in a competitive market.

You will drive store growth, manage inventory and safety, and partner with teammates to execute company initiatives. If you thrive in a fast-paced environment and love automotive aftermarket service, this could be your next career move.

Qualifications

• High school diploma or equivalent.
• Technical or trade school courses or degree completion.
• Experience in the automotive after-market service industry or hobby/DIY world.
• Passion for delivering customer care and building long term relationships.
• Thrive in a very fast paced and complex environment.
• Knowledge of cataloging and/or inventory management systems.
• Ability to lift 60lbs in some situations.

Responsibilities

• Lead a successful team, support the store manager, and manage in a fast-paced retail environment.
• Manage store operations to maximize sales, profits and customer service.
• Build, coach, train and engage crew to deliver superior customer care and business results.
• Inventory protection, asset management, and addressing operational and safety issues.
• Maintain cleanliness and readiness of delivery vehicles, sales floor, stock room and exterior areas.
• Drive operational and marketing programs while pursuing continuous process improvements.
• Grow customer relationships and assist with sales/service questions for positive experiences.

Skills

Customer service leadership

Fast-paced environment

Relationship building

Inventory systems

Physical stamina

Education

High School Diploma or Equivalent

Technical/Trade School courses or degree

Job description

Job Description

Imagine the position to use your automotive or customer service expertise with both our wholesale and retail customers on a daily basis, serve as a leader to your teammates, and lead NAPA to be the dominant parts supplier in the market. If this sounds like you, NAPA is looking for a passionate Assistant Store Manager.

Responsibilities

• Enjoy creating a superior customer service experience to achieve maximum market penetration
• Drive store growth, increase sales and profitability
• Know how to provide daily leadership and create and sustain a culture of employee engagement
• Know the importance of partnering with your teammates in order to drive company owned store initiatives
• Care about people and profit
• Want to join a team where you can learn and grow your career the opportunities are endless!

A Day in the life

• Lead a successful team, support the store manager, and manage in our fast-paced retail stores
• Manage store operations to maximize sales, profits and customer service
• Build, coach, train and engage crew team to deliver superior levels of customer care and business results
• Inventory protection, asset management, operational and safety issues
• Overall cleanliness and readiness of delivery vehicles, sales floor, stock room and outside areas
• Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures
• Grow customer relationships, help with sales/service questions, and ensure a positive experience both in the store and on the phone

Qualifications

• High school diploma or equivalent.
• Technical or trade school courses or degree completion
• Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive
• Passion for delivering customer care and building long term relationships
• Thrive off of working in a very fast paced and complex environment
• Knowledge of cataloging and/or inventory management systems
• Ability to lift 60lbs in some situations

And if you have this, even better

• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
• Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experience
• Entirely customer-centric (external/internal)
• ASE Certifications
• NAPA Know How

Why NAPA may be the right place for you

• Outstanding health benefits and 401K
• Stable company. Fortune 200 with a family feel
• Company Culture that works hard, yet takes care of employees
• Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.