Assistant Store Manager

Genuine Parts Company; Lansing (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401K

Job summary

Genuine Parts Company, doing business as NAPA, is seeking an Assistant Store Manager in Lansing, MI to blend automotive knowledge with frontline leadership. You will coach crews, drive customer service, and help maximize store performance.

Join a fast-paced retail team where growth is encouraged, safety is prioritized, and daily operations focus on sales, service quality, and inventory control. This role requires hands-on leadership, a passion for auto parts, and the ability to mentor staff

Qualifications

• Customer service experience in auto aftermarket or related fields.
• Proven leadership and crew coaching skills.
• Familiarity with inventory systems and cataloging processes.

Responsibilities

• Lead a successful team, support the store manager, and manage in a fast-paced retail store.
• Manage store operations to maximize sales, profits and customer service.
• Build, coach, train and engage crew to deliver superior levels of customer care and business results.
• Inventory protection and asset management.
• Overall cleanliness and readiness of the store, delivery vehicles, stock room and exterior areas.
• Drive NAPA programs and push for continuous process improvements.
• Grow customer relationships and assist with sales/service inquiries.

Skills

Customer service

Leadership

Team coaching

Inventory systems

Inventory management

Material handling

Education

High school diploma

Trade school courses

Job description

Job Description

Imagine the position to use your automotive or customer service expertise with both our wholesale and retail customers on a daily basis, serve as a leader to your teammates, and lead NAPA to be the dominant parts supplier in the market. If this sounds like you, NAPA is looking for a passionate Assistant Store Manager. This is the right opportunity for you if you:

Responsibilities

• Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability


• Know how to provide daily leadership and create and sustain a culture of employee engagement


• Know the importance of partnering with your teammates in order to drive company owned store initiatives


• Care about people and profit


• Want to join a team where you can learn and grow your career the opportunities are endless!

A Day in the life:

• Lead a successful team, support the store manager, and manage in our fast-paced retail stores


• Manage store operations to maximize sales, profits and customer service


• Build, coach, train and engage crew team to deliver superior levels of customer care and business results


• Inventory protection, asset management, operational and safety issues


• Overall cleanliness and readiness of delivery vehicles, sales floor, stock room and outside areas


• Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures


• Grow customer relationships, help with sales/service questions, and ensure a positive experience both in the store and on the phone

Qualifications

• High school diploma or equivalent. Technical or trade school courses or degree completion


• Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive


• Passion for delivering customer care and building long term relationships


• Thrive off of working in a very fast paced and complex environment


• Knowledge of cataloging and/or inventory management systems


• Ability to lift 60lbs in some situations

And if you have this, even better:

• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership


• Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experience


• Entirely customer-centric (external/internal)


• ASE Certifications


• NAPA Know How

Why NAPA may be the right place for you:

• Outstanding health benefits and 401K


• Stable company. Fortune 200 with a family feel


• Company Culture that works hard, yet takes care of employees


• Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.