Assistant Store Manager

Barnes & Noble College; Florence (SC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a motivated Assistant Store Manager to enhance customer experience in a unique retail environment. This role involves supporting daily store operations, supervising staff, and ensuring excellent customer service. You will play a key role in achieving sales goals and fostering a positive team atmosphere. If you have a passion for retail and a knack for problem-solving, this is the perfect opportunity to grow your career in a dynamic setting. Join a team that values customer satisfaction and teamwork!

Benefits

Daily Pay wage access

Employee Discount

Paid sick time

401k eligibility

Commuter Benefits

Qualifications

• 3+ years of retail experience required.
• 1+ year supervisory experience preferred.

Responsibilities

• Support daily operations and supervise employees.
• Deliver outstanding customer service and meet sales goals.

Skills

Customer Service

Team Building

Problem Solving

Cash Handling

Communication Skills

Education

High School Diploma/GED

Job description

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Introduction

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.

Overview

Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work as an Assistant Store Manager in our bookstore. The Assistant Store Manager will support the Store or General Manager in the daily operation of our retail store. You will supervise employees and tasks, work directly with customers, and play an instrumental role in carrying out the directives of the manager. Cash handling, customer service, team building, and problem solving are essential skills that will be used on a daily basis.

Responsibilities

As an Assistant Store Manager, you will support all store operations and departments in partnership with the Store Manager or General Manager. You may be involved in purchasing for one or more departments, directing operational functions, and/or with scheduling and team development. You will be expected to deliver outstanding customer service, help meet or exceed sales goals, identify business opportunities, and motivate the team. You may also be involved in training, directing, and counseling staff to foster enthusiasm and deliver measurable results.

Expectations

• Develop a working knowledge of all store departments to support and guide customers and team members.
• Assign and direct work activities to ensure service, sales, and customer satisfaction.
• Maintain a presence on the sales floor to assist customers and answer questions.
• Handle customer and employee issues appropriately and promptly.
• Assist with hiring and training new employees.
• Keep the sales floor organized, clean, and appealing.
• Assist with processing sales transactions involving cash, credit, or financial aid payments.

Physical Demands

• Frequent movement within the store to access various areas.
• Ability to remain stationary for extended periods.
• Frequent lifting.
• Occasional reaching, stooping, kneeling, crouching, and ladder climbing.

Benefits

• Daily Pay wage access for employees.
• Employee Discount
• Paid sick time (accrued)
• Eligibility for 401k (after 1000 hours worked in 12 months)
• Commuter Benefits

COVID-19 Considerations

Our stores comply with all applicable health guidelines. Vaccination confirmation and mask use may be required depending on campus policies.

Qualifications

• 3+ years retail experience.
• 1+ year supervisory experience preferred or completion of the Best Seller Program.
• High school diploma/GED preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Knowledge of financial and customer service principles.
• Basic reading, writing, and accounting skills.
• Excellent customer service and communication skills.
• Strong interpersonal and problem-solving skills.

EEO Statement

Barnes & Noble College is an Equal Opportunity Employer committed to diversity. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.