Assistant Store Manager

Papa Murphy's Holdings; Draper (UT); On-site; USD 33,000 - 45,000; Full time

Job summary

A leading company in the quick-service restaurant industry is seeking an Assistant Store Manager in Draper, Utah. This role entails overseeing shift operations, training staff, and ensuring a high standard of customer service. Candidates must have a high school diploma and 1-2 years of supervisory experience in a fast-paced environment. Strong communication and leadership skills are required to foster a positive team environment and deliver exceptional customer satisfaction.

Qualifications

• 1-2 Years previous supervisory and QSR management experience.
• Food Handlers Card and/or Serve Safe Certified preferred.
• Must be able to pass a criminal background check.

Responsibilities

• Supervise store operations and train team members.
• Complete store paperwork and manage inventory.
• Respond promptly to customer needs and feedback.

Skills

Customer Service

Communication

Leadership

Basic Math Skills

Computer Skills

Education

High school diploma or GED

Tools

POS

MS Word

Excel

Outlook

Job description

Assistant Store Manager:

“You are applying for work with Robison Enterprises or Brandon James Enterprises, a franchisee of Papa Murphy’s, not Papa Murphy’s International, Inc., or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”

Summary Description

The Assistant Store Manager is responsible for all facets of the operation for the assigned shift of a Papa Murphy’s store while continually promoting a culture that embraces the company’s core values of Quality, Service, Integrity, and Team Work.

To successfully perform the Assistant Store Manager role an individual must proficient at all functions outlined for a Shift Supervisor and be able to accomplish the following, but not limited to, duties and responsibilities:

Duties and Responsibilities

• Exhibit readiness to take responsibility of a shift by wearing a clean, wrinkle-free, uniform and showing up at the assigned time.
• Complete all daily and weekly store paperwork including, Weekly Sales Reports (WSR), inventory and labor breakdown reports.
• Travel to bank to purchase change and pick up deposit bags.
• Place and receive food and beverage orders.
• Train team members in all positions in the store.
• Assist the Store Manager with team member orientations and give hiring recommendations to the Manager.
• Supervise and operate the store independently if needed in the absence of the Store Manager for prolonged periods of time (e.g. vacations).
• Respond promptly to customer needs; solicit customer feedback to improve service, and respond to requests for service and assistance with ease.

Required Qualifications

• Education:
  • High school diploma or general education degree (GED) required.
• Experience:
  • 1-2 Years previous supervisory and QSR management experience.
• Degrees, Licensure, and/or Certification:
  • Food Handlers Card and/or Serve Safe Certified preferred but not required.
  • Must be able to pass criminal background check.
• Knowledge, Skills, and Abilities:
  • Build and maintain positive relationships with supervisors, co-workers and guests.
  • Demonstrate good written and oral communication skills.
  • Demonstrate excellent customer service skills.
  • Ability to manage various difficult or emotional customer situations.
  • Basic computer skills, including MS Word, Excel, Outlook, and POS.
  • Ability to read and apply fundamental math skills, including weights and measurements.
  • Knowledge of store financials, P & L's, break-even analysis, food cost analysis, labor cost analysis and other financial information relative to store operations.

Other Requirements:

• Must be able to pass criminal background check.
• Regularly required to stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• Occasionally required to bend and stoop, kneel or crouch.
• Must be able to lift and/or move up to 30 pounds.
• Maintain punctual and regular attendance.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required in this position and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.