Assistant Store Manager

Community Choice Financial Family of Brands; Dillon (SC); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading financial services company is seeking an Assistant Store Manager to enhance customer service and lead a team. You will be responsible for managing customer interactions, training staff, and ensuring compliance with company standards. This role offers comprehensive training and opportunities for career advancement. Join a diverse and inclusive environment where your skills will shine.

Benefits

Comprehensive new hire training program

Educational Reimbursement Program

401(k) Retirement plans with company match

Paid Time Off

Diverse Culture and Inclusive Environment

Qualifications

• At least 3 months of supervisory or relevant leadership experience.
• Minimum one year experience in customer service, sales, or retail.

Responsibilities

• Provide exceptional customer experience throughout the loan or pawn process.
• Assist account management and recovery processes.
• Develop customer relationships to build new business.

Skills

Customer Service

Leadership

Communication

Education

High School Diploma

Associate degree

Tools

Microsoft Office

Point of Sale

Job description

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Overview

As an Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to provide a white-glove experience for our customers. Our Assistant Store Managers develop their leadership skills in real-time by assisting store leaders with recovery processes, customer outreach, and risk mitigation. You will participate in training and coaching Customer Service Representatives, where applicable, while being a champion for compliance and ensuring Company standards are met. In return, we will help you reach the next level in your career by providing an ongoing comprehensive training and development program that will allow you to truly shine.

Essential Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent account charge offs and loss.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
• Maintain customer information in the point of sale (POS) system with accuracy and integrity.
• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
• Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
• Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40 hours per week.

Minimum Qualifications

• High School Diploma or equivalent required
• At least 3 months of supervisory, key holder, or relevant leadership experience
• Minimum one year experience in customer service, sales, or retail
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
• Excellent verbal and written communication skills
• Ability to work with phone, Point of Sale, Microsoft Office, and other systems
• Must be at least 18 years of age (19 in Alabama)
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• Ability to meet the physical demands of this position, which frequently include: remaining stationary, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Preferred Qualifications And Skills

• Associate degree or higher
• Bilingual English/Spanish is a plus and may be required for certain locations

What We Offer

Our Benefits Include:

• A comprehensive new hire training program
• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
• Performance-based career advancement
• Educational Reimbursement Program
• Multiple coverage choices for medical insurance, including free telemedicine and medical spending accounts (HSA/FSA)
• Traditional 401(k) and Roth 401(k) Retirement plans with a generous Company match
• Company-Sponsored Life and AD&D Insurance
• Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and pet insurance
• Paid Time Off (12 days per year plus additional days after the first year)
• Diverse Culture and Inclusive Environment

About Us

TitleMax is one of the nation’s largest title lending companies helping thousands of people every day get the cash they need through title loans/pawns and personal loans in select states. Since 1998, we have expanded to over 800 locations across 13 states.

The information contained herein is not an all-inclusive list of duties and responsibilities, nor is it an all-inclusive list of skills and abilities required. The Company may revise the job description at any time, and additional functions and requirements may be assigned by supervisors. Requirements, skills, and abilities included are intended to illustrate the minimal standards required to perform the position successfully.

Important: The Community Choice Financial Family of Brands will never ask for banking or payment information during the interview or hiring process, nor conduct interviews via text message. Official communication will come from @ccfi.com domains. In-store positions are in-person only.

We are committed to an inclusive workplace free of discrimination. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development