Assistant Store Manager

MAC'S Hardware, Inc.; Detroit Lakes (MN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Employee Discount

401(k) with Employer Match

Employee Assistance Program

Medical Benefits

Vision Benefits

Dental Benefits

LTD/AD&D

STD

Life Insurance

Dependent Life Insurance

Will Prep Services

Job summary

MAC'S Hardware, Inc. in Detroit Lakes is seeking an Assistant Store Manager to lead the front of the house, inspire the team, and uphold exceptional customer service. You will drive store performance, manage daily operations, and develop staff to meet company standards.

The role requires hands-on leadership, problem-solving, and the ability to work evenings, weekends, and holidays. A strong retail background in hardware or building materials is a big plus.

Qualifications

• Proven leadership and team development abilities.
• Strong customer service mindset with a retail focus.
• Ability to read sales and operational data for decision making.

Responsibilities

• Lead the team and maintain a high-energy store culture.
• Deliver exceptional, proactive customer service and model it for the team.
• Drive sales, profitability, and store goals.
• Keep the sales floor organized, stocked, and merchandised to standards.
• Oversee receiving, inventory, safety, and daily operations.
• Coach and develop associates through feedback and training.
• Assist in recruiting and onboarding new team members.
• Build relationships with retail and commercial customers.
• Understand the local market and seasonal opportunities.

Skills

Leadership

Customer Service

Retail Experience

Staff Training

Problem Solving

Tools

POS Systems

Job description

Lead the team. Own the day. Make a difference.

At MAC'S Hardware, we’re not just selling hardware—we’re helping customers tackle projects, solve problems, and get things done. We’re looking for an Assistant Store Manager who can bring energy, leadership, and a serious commitment to customer service to our Detroit Lakes location.

This is a hands-on leadership role for someone who likes to lead from the front, solve problems, develop people, and keep the store moving. When the Store Manager is away, you’ll take the lead and make sure the team, customers, and operation are all on track.

What You’ll Do

• Lead the team and help create a positive, high-energy store culture.
• Deliver exceptional, proactive customer service and make sure the team does the same.
• Help drive sales, profitability, and other store goals.
• Keep the sales floor fresh, organized, stocked, and merchandised to company standards.
• Oversee receiving, deliveries, inventory, safety, and day-to-day store operations.
• Support and develop associates through coaching, training, and consistent feedback.
• Help recruit, select, onboard, and train new team members.
• Build relationships with both retail and commercial customers and help grow the business.
• Know your market—our customers, competitors, seasonal opportunities, and what makes the Detroit Lakes community unique.
• Jump in and solve problems when they happen. We’re looking for a leader who gets things done.
• Take charge of the store in the Store Manager’s absence and ensure company standards and expectations are being met.
• Become a go-to expert across the store, including customer service, product knowledge, receiving, forklifts, DOT, service desk, and more.
• Master key services such as key cutting, paint mixing, lock keying, flooring cuts, and lumber banding.
• Complete required product knowledge and safety certifications.

You’ll Be a Great Fit If You…

• Are a natural leader who knows how to motivate and bring out the best in a team.
• Have strong customer service and communication skills.
• Enjoy working in a fast-paced, hands-on retail environment.
• Are confident making decisions and solving problems without needing to be told what to do.
• Are organized, detail-oriented, and able to juggle multiple priorities.
• Understand retail sales, merchandising, operations, and the importance of controlling shrink.
• Can read and understand sales and operational data and use it to make smart decisions.
• Have hardware, building materials, lumber, or retail experience (a big plus!)
• Are comfortable working evenings, weekends, and holidays as needed.
• Can safely lift up to 50 lbs. and handle the physical demands of a hardware store, including ladders, bending, kneeling, reaching, and stocking overhead.

Why MAC'S Hardware?

You’ll be joining a team that believes great stores are built by great people. We offer:

• Employee Discount
• 401(k) with Employer Match
• Employee Assistance Program
• Full-Time Benefits: Medical, Vision, Dental, LTD/AD&D, STD, Life Insurance, Dependent Life Insurance & Will Prep Services

CNRG, Inc. complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.