Assistant Store Manager

NAPA Auto Parts; Delaware (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

NAPA Auto Parts is seeking an Assistant Store Manager who will leverage automotive expertise and customer service skills to lead a team in a fast-paced retail environment. The role focuses on enhancing customer experiences, driving sales, and supporting team development. NAPA offers a stable work environment with excellent health benefits and opportunities for career growth.

Benefits

Excellent health benefits

401K

Career development opportunities

Qualifications

• Experience in the automotive aftermarket or willingness to learn.
• Ability to lift up to 60 lbs.

Responsibilities

• Provide superior customer service to maximize sales and profitability.
• Lead daily operations and foster employee engagement.
• Manage store operations and oversee inventory protection.

Skills

Customer Care

Leadership

Inventory Management

Education

High School Diploma

Technical or Trade School Degree

Job description

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Job Description

Imagine using your automotive or customer service expertise daily with both wholesale and retail customers, serving as a leader to your teammates, and helping NAPA become the dominant parts supplier in the market. If this sounds like you, NAPA is looking for a passionate Assistant Store Manager. This is the right opportunity if you:

Responsibilities

• Provide a superior customer service experience to maximize market penetration, store growth, sales, and profitability.
• Lead daily operations and foster a culture of employee engagement.
• Partner with teammates to drive store initiatives.
• Care about people and profit.
• Support a team environment where you can learn and grow your career.
• Lead a successful team, support the store manager, and manage in a fast-paced retail environment.
• Manage store operations to maximize sales, profits, and customer satisfaction.
• Build, coach, train, and engage the team to deliver excellent customer care and business results.
• Oversee inventory protection, asset management, safety, and operational issues.
• Ensure cleanliness and readiness of delivery vehicles, sales floor, stockroom, and outside areas.
• Implement operational and marketing programs while continuously improving processes.
• Grow customer relationships and ensure positive experiences both in-store and over the phone.

Qualifications

• High school diploma or equivalent; technical or trade school courses or degree preferred.
• Experience in the automotive aftermarket, hobby/DIY, or willingness to learn automotive knowledge.
• Passion for customer care and building long-term relationships.
• Ability to thrive in a fast-paced, complex environment.
• Knowledge of cataloging and inventory management systems.
• Ability to lift up to 60 lbs.
• Additional preferred qualifications include automotive or related industry background, experience in retail or management, ASE Certifications, and NAPA Know How.

Why NAPA?

• Excellent health benefits and 401K.
• Stable, Fortune 200 company with a family-like culture.
• Opportunities for career development and leadership support.

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Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail