Assistant Store Manager

The Paper Store; Dedham (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

The Paper Store is seeking an Assistant Team Leader to deliver world class service, guide a high-performing team, and uphold TPS standards in a fast-paced retail environment.

You will lead service initiatives, train staff, manage payroll, maintain visual excellence, and ensure store operations run smoothly and safely, including ear piercing responsibilities when trained.

Qualifications

• Experience in retail management or supervisory role.
• Ability to train and develop team members.
• Strong knowledge of POS systems and store operations.

Responsibilities

• Lead and train store team to deliver world-class service.
• Manage payroll and budgets weekly/monthly.
• Maintain visual presentation standards and store cleanliness.
• Open/close responsibilities and POS management.
• Hire and recruit staff and fill positions within 30 days.
• Ensure compliance with company policies and safety guidelines.
• Drive sales through service initiatives and events.
• Perform ear piercing procedures after training and per guidelines.

Skills

Leadership

Customer service

Staff training

Payroll management

Merchandising

POS systems

Scheduling

Tools

Microsoft Office

POS Systems

Job description

TPS Group Holdings, a family of brands including The Paper Store, Uncharted and Gift & More, is all about the transforming daily routines into joyful escapes that inspire and surprise. Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile, creating a space that sparks joy with every visit.TPS Group Holdings, a family of brands including The Paper Store Assistant Team Leaders are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. The Assistant Team Leaders responsibilities also include: building and inspiring high-performing teams who deliver results, managing payroll, training staff in all areas of the store, executing and maintaining visual presentation standards, and holding the team accountable for upholding The Paper Store mission statement, standards, and policies.Assistant Team Leaders are responsible for: delivering world class service, achieving sales goals, maintaining visual excellence, and maintaining operational compliance in a fun and fast paced retail environment.The Assistant Team Leader reports directly to the Store Team Leader.KEY RESPONSIBILITIES:Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class ServiceGreet and welcome every customer warmly and with enthusiasmUnderstand customer needs by asking open-ended questionsExplain product features and benefits in relation to the customers’ needs by providing in-depth product knowledgeSuggest additional items to build onto sales by utilizing effective selling techniquesThank the customer sincerely and invite them to return and shop with us againBe a TPS Brand AmbassadorBuild customer loyalty by being friendly, attentive and respectful of customersInspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programsContribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as requiredWillingly assume all Store Team Leader responsibilities in their absenceDemonstrate the ability to make decisions with sound judgement, in the best interest of the TPS customer, store team and businessDemonstrate a commitment to training and development utilizing all training resources availableDemonstrate ability to cross train Associates, Key holders, and Department Managers in all areas of the store to build bench strength and a succession plan for leadership in all departmentsContinually train and coach associates in all areas of the business including visual/merchandising tasks and standards, operational tasks, compliance to company policies and GUEST service behaviorsExecute strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS Customer Capture, and Store EventsAfter comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)Utilize company performance management tools to develop team members (evaluations, performance documentation, feedback and motivation)Build positive working relationships with Store Team Leader, DM, merchandisers and corporate partnersResolve conflicts, problem solve and facilitate complex conversations with honesty and respectEffectively manage supply, and payroll budgets on a weekly/monthly basisPerform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.Complete all other related tasks/direction as assigned within assigned time frameAssist Store Team Leader to achieve hiring goals and maintain a staff that meets the needs of the businessFill open positions within 30 days by actively networking and recruitingEnsure compliance to all company Policies, Procedures and expectationsAfter comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)JOB REQUIREMENTS:Previous experience in specialty retail management is preferredAbility to adapt to and lead changeAbility to create a team environment through positive leadershipAbility to work a flexible schedule to include nights, weekends, and holidaysDemonstrate the resourcefulness and initiative to problem solve, operate strategically, and act as a team builderDemonstrate an ability to multi task, while being attentive to customersProficient in using Microsoft Office and POS SystemsAbility to work autonomously while paying strong attention to detailAbility to be mobile on the sales floor and/or stock room for extended periods of time.Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniquesProfessional presentation in attire, demeanor, appearance and compliance to company dress codeTPS Group Holdings LLC is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.The pay range on this posting reflects what the company reasonably expects to pay for this position at this location at the time of this posting.