Assistant Store Manager

Nestlé Nespresso SA; Columbus (OH); On-site; USD 57,000 - 81,000; Full time

Job summary

Join a leading company as an Assistant Boutique Manager in Columbus, where you will co-lead the boutique, inspire your team, and ensure exceptional customer experiences. This role offers competitive pay, growth opportunities, and a supportive culture focused on sustainability.

Benefits

Quarterly Bonuses

401k with Company Match

Educational Reimbursement

Health and Mental Wellness Programs

Employee Recognition Program

Discounts at over 2,000 companies

Qualifications

• 3+ years in fast-paced or luxury retail.
• 2+ years in supervisory roles.

Responsibilities

• Lead team to deliver exceptional customer experiences.
• Achieve sales goals through coaching and communication.
• Manage store operations and inventory.

Skills

Customer Service

Team Leadership

Sales Performance

Time Management

Education

High School Diploma or GED

Bachelor’s Degree

Job description

3 days ago Be among the first 25 applicants

Direct message the job poster from Nestlé Nespresso SA

Talent Acquisition @ Nespresso| Coffee Careers | Reimagining Retail | Now Hiring

Reimagine what coffee can be. Reimagine what you can become. Let’s grow together.

Are you ready to take your career to the next level? Join Nespresso as an Assistant Boutique Manager at our elegant retail boutique in Easton Town Center where you will be the co-leader to the Boutique Manager. In this role, you will play a pivotal part in executing strategy to ensure sales and profitability, leading store operations and delivering an unforgettable Nespresso brand experience. Inspire and empower your team to provide an inviting and exceptional customer journey. Most importantly, you will represent Nespresso culture by inspiring, caring, acting and innovating to bring our brand to life for our community.

Join us at Nespresso, where leadership meets purpose, and every day brings new opportunities to make a difference!

WHAT’S IN IT FOR YOU:

• Competitive Pay: Enjoy competitive pay along with quarterly bonuses for achieving team sales and service goals.
• Growth and Development: At Nespresso, you have the opportunity to build a career that aligns with who you are. Benefit from excellent training programs that empower you to take ownership of your career journey.
• Caring Culture: Nespresso is known for a culture that inspires you to be, feel, and do your best. We offer a supportive and collaborative team environment, making working with us feel like a fresh cup of coffee – warm, welcoming, and revitalizing.
• Purposeful Work: As a B Corp, we view coffee as a force for good. Enjoy work that makes a positive impact on people and the planet.

WHAT WE OFFER:

Nespresso offers retail employees performance-based incentives and a comprehensive total rewards package, including:

• A free Nespresso machine and coffee product allowance
• 401k with company match
• Educational reimbursement
• Health and mental wellness programs
• DE&I resource groups
• Employee recognition program
• Discounts at over 2,000 companies

(Incentives and/or benefit packages may vary depending on the position.)

WHAT YOU WILL BE DOING:

• Customer Obsessed: Lead by example to coach and teach the team, ensuring we deliver our “House of Hospitality” to every customer. Inspire service excellence to create meaningful and memorable customer experiences daily.
• Drive Sales Results: Achieve winning sales and service performance through daily team coaching and effective communication. Use chat-ins to curate the ideal customer journey in our boutique. Evaluate boutique performance with the Boutique Manager to implement improvement strategies.
• Team Development: Motivate team performance through feedback and recognition. Collaborate with the Store Manager to champion the ongoing development and growth of the store team, building capabilities and creating an inspiring culture for learning.
• Operations Excellence: Adapt to evolving priorities. Ensure all operations, inventory, scheduling, and company processes are implemented. Execute store visual guidelines to optimize sales and product presentation. As Quality Coach, identify improvements to create efficiencies and keep the boutique running smoothly.
• Engaged Coffee Expert: Welcome, advise, and guide customers to identify their perfect coffee match. Create coffee moments by offering tastings and sharing your knowledge, our coffee, and our sustainability practices with customers.
• Connect with Community: Think entrepreneurially to plan events that engage new customers, strengthen relationships, and build brand recognition.
• Agile and Resourceful: Thrive by approaching opportunities and challenges with a drive to succeed. Be curious and flexible to try new things.
• Care About Safety: Promote a safety-conscious culture for our employees and customers.

WHAT YOU WILL BRING:

• 3+ years of professional experience in a fast-paced or luxury retail environment
• 2+ years of supervisory experience in people management and development of direct reports
• High School Diploma or GED required; Bachelor’s degree preferred
• Proven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks
• A real passion for coffee, respect for sustainability, and curiosity to educate oneself and others on our coffee culture
• Availability to work open and closing shifts, weekends, and holidays

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management, Sales, and Business Development

• Industries

  Retail and Retail Luxury Goods and Jewelry

Referrals increase your chances of interviewing at Nestlé Nespresso SA by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Tuition assistance

Paid maternity leave

Paid paternity leave

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