Assistant Store Manager

Men's Wearhouse; Columbus (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as an Assistant Store Manager, where you will play a pivotal role in inspiring a dynamic team and enhancing customer experiences. This position offers the opportunity to lead by example, develop staff, and implement strategies that drive sales and operational excellence. With a focus on creating an inclusive environment, you will be instrumental in achieving business goals while fostering a culture of collaboration and engagement. If you are passionate about retail and have a knack for leadership, this role is perfect for you.

Qualifications

• Minimum 2 years of retail or sales experience required.
• Strong organizational and leadership skills essential.
• Proficient with technology and customer service standards.

Responsibilities

• Inspire and lead store team to achieve performance goals.
• Ensure operational excellence and customer satisfaction.
• Assist in recruiting, hiring, and training staff.

Skills

Retail Experience

Leadership Skills

Communication Skills

Organizational Skills

Customer Service

Problem Solving

Technology Proficiency

Tools

Microsoft Office

POS Systems

Job description

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Reports To: Store Manager

As an Assistant Store Manager, you will partner with your Store Manager to support store team members in achieving sales performance expectations through active coaching, development of a team selling environment, and operational excellence when you are the manager on duty. This includes working with your Store Manager to assist in recruiting, hiring, and training the store team members to deliver an exceptional customer experience.

Key Responsibilities:

• Inspire store team to achieve their best performance
• Execute strategies to maximize growth and potential
• Create an engaged and inclusive store environment
• Elevate the customer experience through operational excellence
• Exceed customer expectations in all interactions

Leadership:

• Assist in leading store staff to meet sales, service, and operational goals
• Support in setting performance expectations and training staff
• Lead by example, modeling company values and active coaching
• Communicate priorities effectively to maximize business opportunities
• Participate in recruiting and fostering an inclusive environment

Performance:

• Support achievement of store business plans
• Develop and follow up on sales strategies
• Leverage data to inform decisions
• Drive business outreach and lead generation
• Identify performance issues and assist in developing improvement plans

Operational Excellence:

• Ensure proper staffing and scheduling
• Assist in training staff on operational functions
• Stay informed on company policies and initiatives
• Support implementation of store programs to increase efficiency

Workplace:

• Contribute to an inclusive and engaged store culture
• Support learning and development initiatives
• Provide motivational leadership and serve as a role model
• Assist in external talent recruitment
• Conduct regular store meetings to communicate updates

Customer Experience:

• Train staff on customer service standards
• Lead efforts to exceed customer expectations and improve NPS
• Use customer feedback to improve service
• Ensure store visual standards and marketing execution

Qualifications:

• Minimum 2 years retail or sales experience
• Creative, judgment-oriented, business-savvy
• Self-motivated and results-driven
• Strong organizational and leadership skills
• Excellent communication skills
• Active listener and problem solver
• Proven team training and development ability
• Proficient with technology, Microsoft Office, POS systems

Physical Requirements:

• Stand, walk, bend, squat, lift up to 50 lbs., climb ladders, distinguish fabric patterns and colors

Opportunities for cross-location work and accommodations are available. We celebrate diversity and are an equal opportunity employer.

Work Locations: 04417 UPPER ARLINGTON, 1700 West Lane Avenue Ste 106, Upper Arlington, 43221

Job Type: Full-time

Organization: Men's Wearhouse

Shift: Variable

Zone: Midwest