Assistant Store Manager

Staples, Inc.; City of Watertown (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company is seeking an Assistant Manager to drive sales and customer engagement at their store. You will lead a team, build customer loyalty, and ensure operational excellence. This role requires strong leadership and communication skills, with a focus on team development and customer satisfaction. Join a dynamic environment that values collaboration and adaptability.

Benefits

Generous paid time off

401(k) with company match

Full medical, dental, and vision insurance

Associate discounts on merchandise

Discounts at hundreds of retailers

Qualifications

• 2+ years managing a sales team in retail or services industry.
• Experience managing and coaching a customer-centric team.

Responsibilities

• Provide strong leadership in community, customer service, and sales.
• Develop a high-performing team focused on exceptional store experience.
• Champion company initiatives and adapt to change.

Skills

Leadership

Communication

Organization

Adaptability

Job description

Job Description

Assistant Managers drive sales, services, and customer engagement in the store and ensure the store is ready for business. You and your team will establish customer relationships that build loyalty, provide total solutions to meet customers' needs, and grow the business. You will guide your team in being positive, inclusive, and collaborative while helping your customers achieve their goals. Hiring immediately.

• Full-time hours, generous paid time off, career development program, and weekly pay
• Compensation is based on qualifications and experience
• 401(k) with company match
• Full medical, dental, and vision insurance
• Associate discounts on in-store and online merchandise, services, and warranty plans
• Discounts at hundreds of retailers, restaurants, and more
• And many more benefits

Responsibilities

• Provide strong leadership in community, customer service, sales, and team development.
• Ensure the store culture embodies Staples values and its commitment to the community.
• Develop a high-performing team focused on providing an exceptional store experience, consultative selling, driving conversions, and providing total solutions to every customer.
• Develop the team through coaching, training, and role-playing.
• Attain sales and service goals, profit margins, and execute store operations.
• Provide daily direction for merchandising opportunities within the store.
• Assist with delegating operational tasks in partnership with the GM.
• Share responsibility for total store operations, cost control, and act as the Floor Leader.
• Champion company initiatives, being adaptable and flexible to change and responsibilities.

Essential Skills and Experience

• 2+ years managing a sales team in retail or services industry.
• Experience managing and coaching a customer-centric, solutions-based team.
• Ability to engage and communicate effectively with customers to understand their needs.
• Strong communication, organization, planning, and adaptability to changing priorities.
• Review results against goals and strategize for growth and improvement.
• Manage conflict cooperatively and reasonably.
• Act with honesty and integrity regarding customer and business information.
• Work well in a high-paced, sometimes stressful environment.
• Ability to lift/move materials weighing 10-50 pounds, climb ladders, and stand/walk continuously.

Preferred Skills and Experience

• Experience using financial metrics to track sales progress and drive profitability.
• Ability to network and engage with the community.