Assistant Store Manager

Mattress Firm, Inc.; City of Middletown (NY); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

401(k) match

Mental health resources

Medical plan

Dental plan

Vision plan

Get paid on-demand

Uncapped commissions

Employee discounts

Job summary

Mattress Firm Inc. is seeking a capable Assistant Store Manager to elevate the in-store experience as a trusted sleep authority and drive sales performance.

You will lead selling programs, support omnichannel operations, and mentor associates as part of a transition to Store Manager. This role emphasizes coaching, product knowledge, and customer service excellence.

Qualifications

• Legal authorization to work in the United States.
• Willingness to work in a retail environment and lead a team.

Responsibilities

• Elevate and enhance the customer in-store experience by being a trusted sleep authority and offering best-in-class products.
• Execute MFRM selling programs and support a seamless omnichannel experience to create a compelling environment that puts the customer at the center.
• Transitional role meant to develop your skills to become a store manager.
• Lead in resolving customer-related issues and escalate when necessary.
• Assist Senior Store Manager in driving company initiatives and achieving sales performance goals by coaching associates on selling practices and ensuring execution of in-store merchandising in multiple store units.
• Develop team members by providing technical and product knowledge information to associates, serving as subject matter expert.
• Assist Senior Store Manager with training of store associates.
• Promote a culture of coaching by providing insights on how team members can improve the customer experience they provide and increase selling aptitude.
• Achieve or exceed store financial targets through effective execution and customer service at the store level.
• Ensure store execution of product merchandising, marketing, and POP standards.
• Follow Mattress Firm procedures for product transfers to ensure proper documentation of inventory.
• Ability to lift, pull, and push 50+ pounds.

Job description

May provide support to stores in Milford, PA and Monroe, NY as needed.

Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career. Our Sleep Experts® are at the heart of what we do: helping customers find their dream mattress and get better sleep. By joining our team, you’ll get to know everything sleep and help us create an exceptional in-store experience. This isn’t your typical retail job—achieve your financial dreams with uncapped commissions and a 401(k) match.

Job Details

• The Assistant Store Manager will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products.
• Assistant Store Managers will execute MFRM selling programs and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.
• This is a transitional role meant to develop your skills to become a store manager.
• They will serve as a lead in resolving customer-related issues and escalating when necessary.
• The Assistant Store Manager assists the Senior Store Manager in driving company initiatives and achieving sales performance goals by coaching associates on selling practices and ensuring the execution of in-store merchandising in multiple store units.
• Support development of team members by providing technical and product knowledge information to associates, serving as subject matter expert.
• Assist Senior Store Manager with training of store associates.
• Promote a culture of coaching by providing insights as to how team members can improve the customer experience they provide and increase their selling aptitude.
• Achieve or exceed store financial targets through effective execution and customer service at the store level.
• Ensure store execution of product merchandising, marketing, and POP standards.
• Follow Mattress Firm procedures for product transfers to ensure proper documentation of inventory.
• Ability to lift, pull, and push 50+ pounds.

Benefits Included

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

Compensation

Competitive pay range of $65,000 - $80,000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company. *Pay amount does not guarantee employment for any particular time.

Eligibility & Requirements

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

Equal Opportunity

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Company Culture

As America’s largest specialty mattress retailer, we’re committed to recruiting and hiring those who share our passion for making a difference every day. In just under 40 years, Mattress Firm has grown to more than 2,400 stores nationwide, supported by a team of more than 6,000 Sleep Experts® who’ve helped millions of people achieve better sleep.

Our common goal—to help others get great zzz’s—unites us, no matter our differences. It’s no surprise that we were named one of Newsweek’s Most Loved Workplaces of 2024! We are Mattress Firm. And this is what we wake up for.