Sleep Expert

Mattress Firm, Inc; Mooresville (NC); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

401(k) match

Employee discounts on sleep products

On-demand pay

Job summary

Mattress Firm is hiring Sleep Experts to elevate the in-store customer experience by acting as a trusted sleep authority and offering best-in-class products. You will drive sales, learn and use digital tools, and support an omnichannel experience that centers the customer.

Responsibilities include building strong customer relationships, providing knowledgeable guidance, and maintaining service after purchase while competing with market offerings and leveraging social channels to boost brand

Qualifications

• Strong interpersonal and communication skills.
• Proven ability to meet or exceed sales targets.
• Knowledge of mattresses and sleep products is a plus.
• Ability to learn and use digital selling tools.

Responsibilities

• Elevate the in-store customer experience as a trusted sleep authority.
• Execute Mattress Firm selling programs using digital tools.
• Support a seamless omnichannel experience for customers.

Skills

Customer service

Sales performance

Product knowledge

KPI tracking

Job description

Job Details

The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center. Create an environment where the customer is always at the center by cultivating strong relationships. Provide technical and product knowledge information to customers and serve as subject matter expert. Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives. Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.). Maintain awareness of the competition, advertisements and services offered by competitors. Leverage social media to positively impact brand awareness and increase sales. Lift, push, or pull 50+ pounds.

This isn’t your typical retail job—achieve your financial dreams with uncapped commissions and a 401(k) match.

Benefits Included

Excellent career growth opportunities through on-the-job training and development programs 401(k) with employer matching Mental health and life resources Medical, dental, prescription, and vision plans Get paid on-demand Base pay or uncapped commission Employee discounts on Mattress Firm sleep products and accessories

Compensation

Competitive pay range of Pay range $47,000-57,000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company. *Pay amount does not guarantee employment for any particular time. Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

Equal Opportunity & Diversity

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Mattress Firm is accepting applications until: 11/28/2026.

Diverse Candidates are Encouraged to Apply.

#LI-DNP

What gets us out of bed every morning? Helping people sleep well to live well. As America’s largest specialty mattress retailer, we’re committed to recruiting and hiring those who share our passion for making a difference every day. In just under 40 years, Mattress Firm has grown to more than 2,400 stores nationwide, supported by a team of more than 6,000 Sleep Experts® who’ve helped millions of people achieve better sleep. Our common goal—to help others get great zzz’s—unites us, no matter our differences. It’s no surprise that we were named one of Newsweek’s Most Loved Workplaces of 2024! We are Mattress Firm. And this is what we wake up for.