Assistant Store Manager

O'Reilly Auto Parts; City of Berlin (WI); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading company in the automotive parts industry seeks an Assistant Store Manager to support operations and enhance customer service. The role involves supervising team members, managing store activities, and ensuring compliance with company standards. Ideal candidates should have relevant certifications and be fluent in multiple languages, with opportunities for career growth and a competitive compensation package.

Benefits

Competitive Wages & Paid Time Off

Stock Purchase Plan

401k with Employer Contributions Starting Day One

Medical, Dental, & Vision Insurance

Health/Wellbeing Programs

Tuition Assistance Programs

Opportunities for Career Growth

Qualifications

• Experience in sales and customer service.
• Bilingual candidates encouraged, especially Spanish speakers.

Responsibilities

• Lead store team in providing excellent customer service.
• Assist in hiring and training team members.
• Ensure compliance with company policies.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Fluency in multiple languages

Education

Certified Parts Professional Certification

ASE Certification

Job description

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance, and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.

Bilingual candidates encouraged to apply.

ESSENTIAL JOB FUNCTIONS

1. Lead the store team members in providing excellent customer service to retail and professional customers.
2. Supervise the customer service levels on the retail showroom, including team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
3. Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail hours (lunch, late afternoons, evenings, weekends).
4. Assist the store manager in setting team member goals, providing feedback, coaching/mentoring, and ensuring ongoing training.
5. Participate in the hiring process by recruiting, interviewing, evaluating candidates, and collaborating with management for selecting qualified team members.
6. Ensure telephone answering complies with company policy.
7. Oversee timely processing of buy online/ship to store, hub and store-to-store transfers, and DC add orders, contacting customers upon shipment arrivals as needed.
8. Utilize electronic outside purchase order ledger for handling special orders and outside purchases efficiently.
9. Process retail customer returns and exchanges efficiently and friendly, ensure refunds are accurate, and merchandise is correctly processed or staged.
10. Ensure all merchandise, including core charges and warranties, are invoiced before leaving the store.
11. Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
12. Ensure team compliance with policies, including adherence to work schedules, approval of schedule changes, and proper clocking in/out.
13. Perform store opening/closing duties, including day-end procedures, securing money/deposits, preparing bank deposits, and securing the premises.
14. Assist in maintaining the store building, parking lot, signage, lighting, hardware, equipment, and delivery vehicles.
15. Perform all other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required: Sales Specialist Training, Assistant Manager Certification, RSS Certification

Desired: Certified Parts Professional Certification, ASE Certification

Fluency in multiple languages (Spanish highly desired)

Total Compensation Package:

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional FSA
• Health/Wellbeing Programs
• Tuition Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability, genetic information, or other protected statuses. Qualified individuals with disabilities may request reasonable accommodations during the application or employment process by contacting [e-mail] or calling 417-862-2674, ext. 68901.