Assistant Store Manager

Commonwealth of VA Careers; Chesapeake (VA); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Paid Time Off

14 paid holidays

Affordable healthcare

Job summary

Virginia Alcoholic Beverage Control Authority seeks an Assistant Store Manager to support daily operations, staff supervision and customer service excellence in a retail setting near Chesapeake, VA. The role involves cash handling, inventory control and adherence to ABC policies while delivering strong sales techniques.

Ideal candidates bring retail management experience, ability to train staff, handle challenging situations and work varied shifts, including weekends and holidays, to ensure

Qualifications

• Knowledge of retail principles and practices.
• Experience supervising multiple levels of employees in retail.
• Excellent direct customer service, decision making and problem solving.
• Experience performing cash accounting and inventory management tasks.
• Retail management experience including running shifts.
• Knowledge of using personal computers and retail software.
• Experience staffing, interviewing and hiring practices.
• Ability to work independently and maintain confidentiality.
• Ability to handle stressful situations and multi-task.
• Strong written and oral communication with customers and employees.

Responsibilities

• Assist Store Manager in monitoring customer service and store staff.
• Assist in investigating and resolving customer complaints.
• Ensure compliance with ABC policies including ID checks.
• Apply merchandising techniques.
• Account for store funds and manage inventories.
• Train staff on products, service and sales techniques.
• Help establish procedures compliant with policies and laws.
• Supervise staff and support employee development.
• Be available with limited or no notice; work varied shifts including weekends.

Skills

Retail management

Customer service

Cash accounting

Inventory management

POS systems

Microsoft Word

Microsoft Excel

Staffing and hiring

Communication

Confidentiality

Time management

Multi-tasking

Problem solving

21+ years old

Tools

POS systems

Microsoft Word

Microsoft Excel

Job description

Title: Assistant Store Manager

Position: 06902

Salary: $48,252 (Starting pay may be supplemented by differential pay based on individual store tiers)

Location:

Cahoon Commons
648 Grassfield Parkway
Suite 20A
Chesapeake, VA 23322

Our Mission

To strengthen the Commonwealth through public safety, education and revenue from the responsible regulation and sale of alcoholic beverages.

Our Vision

To bring good spirits and excellent service to Virginia.

Our Values

Accountability-Service-Integrity-Performance Excellence

Join a team of Virginia's Top Shelf Talent!

The Virginia Alcoholic Beverage Control Authority is currently seeking applicants for the Assistant Store Manager role.

Areas of Responsibility

• Assisting Store Manager with monitoring customer service of store staff
• Assisting Store Manager with investigating and resolving customer complaints
• Ensuring compliance with all ABC policies involved in checking IDs
• Applying merchandising techniques
• Accounting for store funds
• Managing inventory levels
• Assisting store manager with training staff on store products, proper customer service skills and sales techniques
• Assisting with establishing procedures that comply with store policies and appropriate laws
• Supervising staff and assisting with promoting employee development in the absence of the store manager
• Available to work with limited or no notice
• Work various shifts and weekly work schedules including Saturdays, Sundays, some holidays and during inclement weather. Assistant Store Manager's hours may occur outside normal business hours, such as truck delivery or inventory days.

Physical Demands

• Must be able to lift up to 65 pounds

Minimum Qualifications

• Knowledge of the principles and practices of a retail-related operation
• Experience supervising multiple levels of employees within a retail-related environment
• Experience providing excellent direct customer service, making decisions, and problem-solving
• Experience performing cash accounting and inventory/category management tasks
• Retail management experience including experience running shifts
• Knowledge and experience utilizing personal computers and electronic point of sale (POS) systems
• Experience working with general software (Microsoft Word and Excel) and retail-related software
• Working experience in staffing and hiring practices including screening, interviewing and selection
• The ability to work independently
• The ability to maintain a high level of confidentiality
• The ability to handle stressful situations
• The ability to multi-task, utilize time management and organizational skills
• Experience working and responding to inquiries with internal and external customers both in person and on the phone
• The ability to communicate effectively with customers and employees of ABC, both orally and in writing
• Must be at least 21 years of age
• Reliable transportation; valid Driver's License to make bank deposits

Preferred Qualifications

• Two years retail store management experience

We offer

• Excellent work/life balance
• Paid Time Off (PTO) earned every two weeks worked and 14 paid holidays
• Affordable healthcare with employer contributions
• Virginia Retirement System (VRS) benefits
• College Tuition Reimbursement program