Assistant Store Manager

Land Of Lincoln Goodwill Industries; Chatham (IL); On-site; USD 26,000 - 29,000; Full time

Job summary

Land of Lincoln Goodwill is seeking an Assistant Store Manager in Chatham, IL to oversee daily store operations in the Store Manager's absence and lead staff and volunteers to ensure accurate processing of donations and sales. The role emphasizes strong leadership, coaching, and adherence to policies, with travel within the organization as needed.

The position requires a high school diploma or GED, 2 years retail experience including 1 year supervising others, and CPR/First Aid certification or

Qualifications

• Requires high school diploma or equivalent
• Requires 2 years of retail experience with a minimum of 1 year supervising others
• Basic knowledge of Microsoft Office products including Word, PowerPoint, Outlook, Excel; and point-of-sale software
• Valid driver's license, safe driving record, proof of insurance, and reliable transportation.
• Requires CPR/First Aid certification or ability to obtain certification within six months of employment
• Requires DSP training or ability to complete training within one year of employment for locations with service participants
• Maintains confidentiality of information related to LLGI operations, financial matters, and personnel matters
• Requires basic knowledge of Microsoft Office products including Word, PowerPoint, Outlook, and Excel; and the ability to utilize other software such as payroll and point of sale

Responsibilities

• Oversee store operations in the Store Manager's absence
• Direct activities of store employees and volunteers to ensure that sales transactions and donated goods are processed and reported accurately
• Communicate the organization's mission, vision, and values and promote diversity
• Train, coach, and provide feedback to help staff strengthen and develop skills
• Ensure store staff follows policies and procedures
• Assist the Store Manager in recruiting, hiring, onboarding, training, scheduling, coaching, documenting, and communicating staff performance and behavioral issues
• Demonstrate leadership and positive role modeling for retail staff
• Report loss control concerns to the Store Manager in a timely manner
• Effectively manage time and monitor retail staff time to ensure that work is completed
• Assume responsibility and accountability for the completion of job duties
• Ensure the proper maintenance and care of equipment, machinery, and facilities
• Follow general housekeeping standards and maintain a clean and organized sales floor
• Work in collaboration with the Store Manager in developing and managing the store’s budget
• Assist the Store Manager to maximize the store’s financial performance and to achieve desired results
• Maintain quality control in retail operations
• Contribute to team success by involving others in work processes, decisions and actions
• Perform bank deposits and related cash-handling duties
• Fulfills safety captain duties in the absence of a designated safety captain
• Fill in for store staff as needed
• Travel to locations within the LLGI territory to support the organization's needs
• Perform other tasks as assigned

Skills

Customer service

Leadership

Training

Communication

Education

High School Diploma or GED

Tools

Microsoft Word

PowerPoint

Outlook

Excel

POS software

Job description

Job Details

• Job Location: Chatham Store - Chatham, IL 62629
• Position Type: Full Time
• Education Level: High School or GED
• Salary Range: $19.75 - $19.75 Hourly
• Travel Percentage: Occasional
• Job Shift: Any
• Job Category: Retail

Our Mission

Providing people with the skills and resources to become self-sufficient through the power of work.

Our Diversity Statement

LLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.

Job Title

Assistant Store Manager

Department

Retail operations

Reports To

Store Manager

Classification

Non-Exempt

EEO-1 Category

Sales Worker

Safety Sensitive

Yes

Supervises

In absence of the Store Manager

Job Summary

The Assistant Store Manager works in collaboration with the Store Manager to manage all aspects of the store operations, including collecting donations, processing donations, sales, managing staff, financial performance, and loss control activities. The person in this role conducts themselves with honesty and integrity, ensuring that all business activities are transparent and ethical. The Assistant Store Manager position is considered a developmental role with the goal being to advance to a Manager position.

Essential Job Duties

1. Oversee store operations in the Store Manager's absence
2. Direct activities of store employees and volunteers to ensure that sales transactions and donated goods are processed and reported accurately
3. Communicate the organization's mission, vision, and values and promote diversity
4. Train, coach, and provide feedback to help staff strengthen and develop skills
5. Ensure store staff follows policies and procedures
6. Assist the Store Manager in recruiting, hiring, onboarding, training, scheduling, coaching, documenting, and communicating staff performance and behavioral issues
7. Demonstrate leadership and positive role modeling for retail staff
8. Report loss control concerns to the Store Manager in a timely manner
9. Effectively manage time and monitor retail staff time to ensure that work is completed
10. Assume responsibility and accountability for the completion of job duties
11. Ensure the proper maintenance and care of equipment, machinery, and facilities
12. Follow general housekeeping standards and maintain a clean and organized sales floor
13. Work in collaboration with the Store Manager in developing and managing the store’s budget
14. Assist the Store Manager to maximize the store’s financial performance and to achieve desired results
15. Maintain quality control in retail operations
16. Contribute to team success by involving others in work processes, decisions and actions
17. Perform bank deposits and related cash-handling duties
18. Fulfills safety captain duties in the absence of a designated safety captain
19. Fill in for store staff as needed
20. Travel to locations within the LLGI territory to support the organization's needs
21. Perform other tasks as assigned

Competencies

• Adaptability
• Managing Conflict
• Stress Tolerance
• Communication
• Tenacity
• Urgency
• Coaching
• Delegating
• Building Trust

QualificationsEducation, Experience, and Credentials

• Requires high school diploma or equivalent
• Requires 2 years of retail experience with a minimum of 1 year supervising others
• Basic knowledge of Microsoft Office products including Word, PowerPoint, Outlook, Excel; and point-of-sale software
• Valid driver's license, safe driving record, proof of insurance, and reliable transportation.
• Requires CPR/First Aid certification or ability to obtain certification within six months of employment
• Requires DSP training or ability to complete training within one year of employment for locations with service participants
• Maintains confidentiality of information related to LLGI operations, financial matters, and personnel matters
• Requires basic knowledge of Microsoft Office products including Word, PowerPoint, Outlook, and Excel; and the ability to utilize other software such as payroll and point of sale

Knowledge, Skills, and Abilities

• Demonstrates sensitivity and the ability to communicate with a diverse population, and promotes diversity and inclusion throughout the organization
• Interacts with people in a manner that enhances their dignity, privacy, and confidentiality
• Requires a high level of professionalism, integrity, business conduct, and ethical behavior. Understands and follows LLGI policies and procedures
• Requires the ability to be consistently at work and on time on scheduled work days.
• Embraces the mission, vision, and values of LLGI
• Conveys information clearly through verbal communication
• Works independently while fostering a strong team atmosphere

Physical Requirements

• Lift or move up to fifty (50) pounds of clothing and housewares safely on and off retail shelving fixtures up to ten (10) feet high, clothing racks four (4) feet high, and z-racks six (6) feet high
• Push and pull z-racks holding up to one hundred (100) pieces of clothing and weighing a minimum of 150 pounds
• The ability to bend and reach into gaylords five (5) feet high to remove clothing and housewares
• Manual dexterity to fasten and unfasten buttons; snaps and zippers; operate cash registers and tagging guns
• Stand for long periods throughout the day
• The ability to perform a combination of tasks for extended periods such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing or pulling objects, to sorting and hanging clothing, and placing housewares on shelves and racks
• Demonstrate visual acuity to evaluate donated items for quality
• The ability to identify smells to evaluate donations for undesirable odors such as mold, must, dust, bodily fluids and/or urine

Environmental Conditions

• Work in a light industrial/warehouse environment with exposure to heat and cold
• Subject to exposure to allergens including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair
• Requires occasional travel to other stores and job sites

Tools and Equipment

• Cash register, credit/debit card machine, bar-code reader, shopping carts, shopping baskets, wheeled spring carts, wheeled deep carts, wheeled z-racks, handheld pricing machine, handheld tagging machine, pallet jacks, basic retail equipment, personal protective equipment, hand trucks, furniture dollies, 4-wheel metal/plastic cages, material lifts, furniture dollies, trash bin/can, bushel carts, trash compactor, trash dumpster, forklifts, stackers (if applicable), company vehicles

Regular Contacts

• LLGI Staff
• Volunteers/Community Service Workers
• Vendors/Suppliers
• General Public
• Donors/Customers Service Participants

Benefits

At Land of Lincoln Goodwill, we offer a variety of benefits to our employees.

Land of Lincoln Goodwill is also a drug free workplace and equal opportunity employer.

Safety-sensitive positions offered are subject to a pre-employment drug screen, and all positions are required to have a criminal background check.