Assistant Store Manager

CNG Holdings, Inc.; Charleston (SC); On-site; USD 30,000 - 50,000; Full time

Job summary

Ein etabliertes Unternehmen im Finanzdienstleistungssektor sucht einen engagierten Assistant Store Manager, der als Markenbotschafter fungiert und hervorragenden Kundenservice bietet. In dieser Rolle sind Sie verantwortlich für die Unterstützung der Kunden, die Verwaltung von Bargeld und die Einhaltung von Vorschriften. Sie werden in einem dynamischen Umfeld arbeiten, das Ihre Fähigkeiten in der Kundenbetreuung und Kommunikation fördert. Wenn Sie eine Leidenschaft für den Kundenservice haben und Teil eines vielfältigen Teams sein möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens 1 Jahr Erfahrung in Vertrieb, Kundenservice oder Bargeldverwaltung.
• Fähigkeit, in einem autonomen Umfeld zu arbeiten und Prioritäten zu setzen.

Responsibilities

• Kunden über Produkte und Dienstleistungen informieren und beraten.
• Bargeldverwaltung und Transaktionen gemäß Unternehmensrichtlinien durchführen.

Skills

Kundenservice

Aktives Zuhören

Verbal- und schriftliche Kommunikationsfähigkeiten

Multitasking

Education

High School Diplom oder GED

Tools

Microsoft Office

Job description

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General Function / Summary:

As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are front-line brand ambassadors representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies. They embody the company’s identity in behavior, values, and ethics in support of our mission. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory excellence.

Job Description

General Function / Summary:

As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are front-line brand ambassadors representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies. They embody the company’s identity in behavior, values, and ethics in support of our mission. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory excellence.

Duties

Essential Duties:

• Serve and educate customers on the product portfolio by presenting all options for products and/or services to meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
• Answer telephone inquiries related to general questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
• Respond professionally and accurately to customers, explaining possible solutions and ensuring the customer feels supported and valued.
• Interact with customers using active listening skills, to confirm or clarify information and diffuse customer complaints.
• Handle and count currency, cash, and coins, including managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may include bank deposits or bank pick-ups.
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
• Perform customer verifications to validate presented information.
• Process all transactions accurately and per company policy, including loans, check cashing, and Net Spend.
• Comply with federal and state regulations and Company policies and procedures.
• Complete compliance trainings and quarterly I Agree timely.
• Other duties as assigned.

Minimum Education And Experience Required

• High school diploma, GED, or equivalent experience
• 1+ year(s) of experience with sales, customer service, and/or cash handling preferred
• Strong customer service, active listening, and verbal and written communication skills
• Proficient in Microsoft Office programs
• Ability to multitask, prioritize, and work in an autonomous environment
• Must have own reliable transportation, valid Driver’s License, and Automobile Insurance while employed
• Ability and willingness to embrace our core values of being accountable, inclusive, transparent, and focused

Physical Demands

• Call center/retail/office environment
• Extensive cash handling
• Extended phone usage
• Long periods of standing
• Extended viewing of computer screens and typing
• Must be able to lift up to 50lbs, with or without accommodations

Travel / Attendance

• Must be able to travel to all stores within the district with personal vehicle
• May be asked to travel to neighboring districts and overnight travel
• Must work scheduled shifts

Why Choose CNG Holdings, Inc.

CNG Holdings Inc. is headquartered in Cincinnati, Ohio, and is a respected leader in the financial services industry. We provide a wide range of accessible financial products designed to improve customers’ financial situations and build long-term relationships.

Our mission

To help and educate our customers, making a difference in their lives and communities.

Our vision

To deliver innovative financial solutions that fulfill our customers’ needs so they can build a better future.

Core Values

We are inclusive, transparent, accountable, and focused.

Commitment To Diversity

We are dedicated to a diverse workforce and are an Equal Opportunity Employer.

This posting describes the general nature of the work and is not exhaustive of all responsibilities, duties, and skills required.