Assistant Store Manager

O'Reilly Auto Parts; Chandler (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in automotive parts is seeking an Assistant Store Manager in Chandler, Arizona. The role involves supporting the Store Manager in daily operations, leading the team in customer service, and ensuring store compliance. Candidates should have relevant certifications and a passion for retail management, with opportunities for career growth and competitive compensation.

Benefits

Competitive wages & paid time off

Stock purchase plan & 401k with employer contributions

Medical, Dental, & Vision insurance

Health and wellbeing programs

Tuition assistance

Career growth opportunities

Qualifications

• Sales Specialist Training and Assistant Manager Certification required.
• Fluency in multiple languages (Spanish highly desired).
• Experience in retail management preferred.

Responsibilities

• Lead the store team in providing excellent customer service.
• Supervise customer service levels and assist in hiring.
• Ensure compliance with company policies and perform opening/closing duties.

Skills

Customer Service

Sales Management

Team Leadership

Communication

Education

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Job description

Join to apply for the Assistant Store Manager role at O'Reilly Auto Parts

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance, and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.

Essential Job Functions

1. Lead the store team members in providing excellent customer service to retail and professional customers.
2. Supervise the customer service levels on the retail showroom, including team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
3. Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak hours.
4. Assist the store manager in setting team member goals, providing feedback, coaching/mentoring, and ensuring ongoing training.
5. Participate in the hiring process by recruiting, interviewing, evaluating candidates, and collaborating on selecting qualified team members.
6. Answer telephone calls according to company policy.
7. Ensure timely processing of buy online/ship to store, transfers, and orders, and contact customers as needed.
8. Handle special orders and outside purchases efficiently using electronic ledger.
9. Process retail customer returns and exchanges efficiently and accurately.
10. Ensure all merchandise, including core charges and warranties, are invoiced before leaving the store.
11. Communicate Zipline messages and delegate merchandising tasks.
12. Ensure team members comply with company policies, work schedules, and clocking-in procedures.
13. Perform store opening and closing duties, including securing money, preparing deposits, and ensuring security measures.
14. Assist in maintaining the store building, parking lot, signage, equipment, and delivery vehicles.
15. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required: Sales Specialist Training, Assistant Manager Certification, and RSS Certification.

Desired: Certified Parts Professional Certification; ASE Certification; Fluency in multiple languages (Spanish highly desired).

O’Reilly Auto Parts offers a proven growth and stability track record, with a promote-from-within philosophy encouraging career development.

Total Compensation Package

• Competitive wages & paid time off
• Stock purchase plan & 401k with employer contributions starting Day One
• Medical, Dental, & Vision insurance with FSA options
• Health and wellbeing programs
• Tuition assistance
• Career growth opportunities

O’Reilly Auto Parts is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected statuses. Reasonable accommodations are available upon request. Contact: [e-mail] or call 417-862-2674, ext. 68901.