Assistant Store Manager

The Salvation Army USA Central Territory; Burlington (WI); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Comprehensive medical coverage

Dental coverage

Vision coverage

Hearing coverage

Prescription drug plan

Voluntary life insurance

403(b) retirement savings plan

Vacation days

Paid sick days

Personal days

Floating holidays

Paid holidays

Job summary

The Salvation Army Thrift Store in Burlington, WI is seeking an Assistant Store Manager to help oversee daily operations and lead a team. The role involves supervising staff, enhancing donor and customer experiences, and driving sales performance while ensuring safety and compliance.

You will assist with hiring, scheduling, payroll, and training, and you will contribute to maintaining store standards, inventory control, and budget adherence.

Qualifications

• Supervise store employees and beneficiaries to meet daily goals.
• Support recruiting, interviewing, scheduling, and payroll processes.
• Ensure excellent customer service and donor relations.

Responsibilities

• Assist in supervising, training, and supporting store employees and beneficiaries.
• Support recruiting, interviewing, scheduling, and payroll processes.
• Help oversee donation processing, pricing, merchandising, and sales floor presentation.
• Monitor and support daily production and sales goals.
• Ensure excellent customer service and donor relations.
• Maintain store safety, cleanliness, and compliance with TSA and OSHA policies.
• Assist with inventory control, product rotation, and shrink reduction.
• Support cash handling, register procedures, and bank deposits.
• Communicate regularly with the Store Manager on operations, concerns, and opportunities.
• Help ensure onboarding and training completion for new hires.
• Assist in managing store expenses within budget guidelines.

Skills

Leadership

Customer service

Communication

Job description

Assistant Store Manager

Location: Burlington, WI

Pay: $15-$18 per hour

Job Type: Full-time (40 hours/week)

Schedule: Flexible schedule, including evenings, weekends, and holidays as needed

Benefits

Insurance & Financial

• Comprehensive medical, dental, vision, and hearing coverage
• Prescription drug plan
• Voluntary life insurance
• Competitive pension plan
• 403(b) retirement savings plan (immediate eligibility)

Paid Time Off

• Vacation days (accrual begins after first month, eligible after 90 days)
• Paid sick days
• Personal days
• Floating holidays
• Paid holidays (immediate eligibility)

About the Role

At The Salvation Army Thrift Store, your work helps support programs that make a difference in the community. As an Assistant Store Manager, you will support the Store Manager in overseeing daily operations, supervising staff, driving production and sales goals, and creating a positive experience for donors and customers.

What You'll Do

• Assist in supervising, training, and supporting store employees and beneficiaries
• Support recruiting, interviewing, scheduling, and payroll processes
• Help oversee donation processing, pricing, merchandising, and sales floor presentation
• Monitor and support daily production and sales goals
• Ensure excellent customer service and donor relations
• Maintain store safety, cleanliness, and compliance with TSA and OSHA policies
• Assist with inventory control, product rotation, and shrink reduction
• Support cash handling, register procedures, and bank deposits
• Communicate regularly with the Store Manager on operations, concerns, and opportunities
• Help ensure onboarding and training completion for new hires
• Assist in managing store expenses within budget guidelines

Training Provided

• Paid training on store operations and company procedures
• Ongoing coaching and leadership development
• Opportunity to build retail management and operations experience

Working Conditions

This role operates in a retail environment with moderate noise levels and possible exposure to dust and temperature changes. The position requires standing for extended periods and occasional travel to other locations for training or support.

Why Join Us

• Mission-driven work that supports programs in your community
• Leadership development opportunities
• Team-oriented work environment
• Employee Assistance Program and additional benefits