Assistant Store Manager

D&B Supply; Baker City (OR); On-site; USD 45,000 - 65,000; Full time

Job summary

D&B Supply in Baker City, OR is seeking a full-time Store Operations Lead to assist the store manager in sales, customer service, inventory, budgeting and merchandising. You will help lead staff, plan schedules, and ensure store goals are met.

Responsibilities include delivering exceptional customer service, supervising employees, assisting with hiring, conducting performance reviews, and maintaining safety and product knowledge.

Qualifications

• Minimum 3 years of retail sales and customer service experience.
• Proven knowledge of inventory control, merchandising, and staff supervision.
• Ability to communicate clearly with customers and employees; maintain confidentiality.

Responsibilities

• Provide customers with the highest level of service and model excellent customer service.
• Assist in labor scheduling and staff organization to meet store goals.
• Assist in hiring, evaluate performance, and conduct annual reviews.
• Maintain training standards and ensure product knowledge for staff.
• Ensure safe working conditions and secure store assets.
• Lead monthly meetings and support merchandising plans.

Skills

Retail sales

Inventory control

Customer service

Supervisory experience

Communication

Education

Bachelor's degree in Business Management or related field

Tools

POS software

Job description

Primary responsibility is to assist the store manager in retail operations with emphasis on Sales, Customer Service, Employee Relations, Inventory, Budgeting, Planning, Merchandising and Leadership.

Job Type

Full‑time

Essential Functions / Duties

• Provide customers with the highest level of service possible and instill your employees with the importance of excellent customer service.
• Assist in preparing the labor schedule to ensure that the store goals will be met through appropriate planning and organization of staff.
• Promote and monitor quality of service among staff by acting as a positive role model in developing a core customer service value.
• Assist in the hiring of Team Members for all positions within the store and maintain staff levels that are appropriate for providing excellent customer service.
• Assist in conducting and/or writing performance evaluations and goals for all staff, ensuring that reviews are done on a regular basis (yearly).
• When necessary, discipline employees consistent with the company disciplinary policies.
• Maintain training standards to ensure that product knowledge, system expertise and company standards are known, which allow for better customer service.
• Maintain safe working conditions for employees and customers; resolve safety concerns quickly.
• Assume responsibility for opening and closing the store and securing all assets.
• Inspire employees so that each person contributes to the productivity of the store.
• Assist in conducting monthly store meetings and ensure that topics include, but not be limited to: scheduling, sales goals, safety, new product information, etc.
• Work with the manager and merchandiser to develop and implement the merchandising plan for each department.
• Maintain building equipment and property, report any malfunction or discrepancy related to the assets of the store.
• Assume store manager responsibilities in his/her absence.
• All other duties as assigned by store manager and/or executive team.

Requirements

Required Skills/Experience: Must have at least 3 years of retail sales related responsibilities. Proven working knowledge of inventory control, merchandising and customer service. Ability to effectively communicate information, policies, and/or procedures in a manner easily understood by the customer and employees. Previous supervisory experience is required. Must be able to maintain confidentiality of records and information.

Sale of firearms: This job will require the sale of firearms, qualified candidates must pass a criminal background check.

Required Education / Certification

Bachelor's degree in Business Management or related field is preferred, not required. Possession of a valid driver's license and a good driving record is required.

Other Requirements

D&B is open Mon-Sat 8am-8pm and Sun 9am-6pm. You must be willing to work any shift. Must be able to work majority of shift standing and be able to lift up to 75 pounds (most lifting is in the 10-25lb range), to move merchandise and physically participate in resets, remodels and reconstruction projects.

This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.