Assistant Store Manager

American Freight Furniture & Mattress; Augusta (GA); On-site; USD 45,000 - 62,000; Full time

Job summary

A leading company in the furniture industry is seeking an Assistant Store Manager in Augusta, GA. You will support the Store Manager by driving sales and overseeing a team, ensuring exemplary customer service and operational compliance. This role requires strong leadership skills and a commitment to creating a positive customer experience.

Qualifications

• Experience in retail management or assistant management.
• Ability to lead and develop a diverse team.

Responsibilities

• Manage staffing, training, and overall store performance.
• Ensure compliance with company policies and public safety standards.
• Drive sales and customer satisfaction initiatives.

Skills

Leadership

Communication

Customer service

Team management

Job description

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Description

The Assistant Store Manager supports the Store Manager in the achievement of driving sales, credit, miscellaneous revenue, expense management, and planned cost recovery goals. The Assistant Store Manager ensures that corporate programs and policies are executed in a way that maximizes store cost recovery, through superior customer service with both Associate and asset productivity. The Assistant Store Manager ensures that the store's presentation standards are maintained at the highest possible level. The Assistant Store Manager is also a role model within the unit for abiding by and holding others accountable to the overall business practices.

• Leads by example with the highest level of integrity
• Leads the store to ensure achievement of business goals in revenue, expense reduction, cost recovery, customer satisfaction, inventory shrinkage and Associate morale
• Manages Human Resources (HR) transactional processes in staffing and training; assists in action plans to improve overall individual and store performance
• Selects, coaches, and develops strong and effective management and Supervisor/Lead Associates; develops a diverse, high performance team; sets and manages high standards, which includes taking decisive action with underperformers; and focuses on positioning high performers for growth opportunities within the store
• Supervise a team of associates who provide consultative selling and service for customers, including training, coaching and performance evaluations, utilizing the American Freight Professional Selling Process and Observation Tools.
• Managers all Performance Plans for Improvement (PPI)
• Acts as the Sales Manager on Duty (MOD) when needed
• Manages the customer experience within the store
• Maximizes Furniture Protection Plans (FPP), Financing (AFF), and other Miscellaneous Income opportunities within the store
• Monitors, coaches and reacts to all missed profit/revenue opportunities for the store
• Takes ownership for full implementation of corporate programs and initiatives on merchandising, cost management, productivity, and Associate morale
• Ensures consistency of merchandising execution and operational processes within the store
• Understands and communicates to Territory leaders and Store Operations staff, ideas or activities that would lead to cost recovery improvements
• Ensures that the store operates in full compliance with applicable laws, regulations and Company Code of Conduct and ethics policies
• Provides a safe working environment for both Associates and Customers
• Performs other duties as assigned
  
  

Job Details

Description

The Assistant Store Manager supports the Store Manager in the achievement of driving sales, credit, miscellaneous revenue, expense management, and planned cost recovery goals. The Assistant Store Manager ensures that corporate programs and policies are executed in a way that maximizes store cost recovery, through superior customer service with both Associate and asset productivity. The Assistant Store Manager ensures that the store's presentation standards are maintained at the highest possible level. The Assistant Store Manager is also a role model within the unit for abiding by and holding others accountable to the overall business practices.

• Leads by example with the highest level of integrity
• Leads the store to ensure achievement of business goals in revenue, expense reduction, cost recovery, customer satisfaction, inventory shrinkage and Associate morale
• Manages Human Resources (HR) transactional processes in staffing and training; assists in action plans to improve overall individual and store performance
• Selects, coaches, and develops strong and effective management and Supervisor/Lead Associates; develops a diverse, high performance team; sets and manages high standards, which includes taking decisive action with underperformers; and focuses on positioning high performers for growth opportunities within the store
• Supervise a team of associates who provide consultative selling and service for customers, including training, coaching and performance evaluations, utilizing the American Freight Professional Selling Process and Observation Tools.
• Managers all Performance Plans for Improvement (PPI)
• Acts as the Sales Manager on Duty (MOD) when needed
• Manages the customer experience within the store
• Maximizes Furniture Protection Plans (FPP), Financing (AFF), and other Miscellaneous Income opportunities within the store
• Monitors, coaches and reacts to all missed profit/revenue opportunities for the store
• Takes ownership for full implementation of corporate programs and initiatives on merchandising, cost management, productivity, and Associate morale
• Ensures consistency of merchandising execution and operational processes within the store
• Understands and communicates to Territory leaders and Store Operations staff, ideas or activities that would lead to cost recovery improvements
• Ensures that the store operates in full compliance with applicable laws, regulations and Company Code of Conduct and ethics policies
• Provides a safe working environment for both Associates and Customers
• Performs other duties as assigned
  
  

As required by multiple state pay transparency laws, American Freight provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, achieving sales goals, skill set, level of experience, and cultural fit. The range of starting pay for this role is $45,000 to $62,000 per year.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Furniture and Home Furnishings Manufacturing

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