Assistant Store Manager

Workstream; Asheville (NC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Benefits: PTO, 401K, Medical, Dental,

Vision

Job summary

The Assistant Manager at Madden's Ace Hardware oversees store operations and works with the General Manager to meet company goals. The role emphasizes customer service, team supervision, and daily cash handling.

Responsibilities include leading associates, training staff, ensuring safety, managing inventory, executing price changes, and maintaining a clean, welcoming sales floor. Experience in retail management and hardware knowledge are preferred.

Qualifications

• Experience in retail management preferred.
• Hardware experience preferred.
• Strong customer service and problem-solving skills.

Responsibilities

• Provide positive representation of store and greet customers.
• Supervise store operations including opening/closing and safety.
• Manage inventory, pricing updates, and merchandising.
• Lead and train associates; resolve customer issues.

Skills

Customer service

Team leadership

Communication

Retail operations

Education

High School diploma or GED

Job description

Retail leadership experience may qualify you for this exciting opportunity. Our friendly atmosphere, competitive wages, and commitment to excellence make Madden's Ace Hardware the Place for a fulfilling career.

Leaders must delegate, train, and monitor the progress of all associates and all facets of the hardware store.

General Summary

The Assistant Manager manages overall store operations and the achievement of company goals and directives.

The primary responsibilities of in-store management are:

Customer Service:

• Provide positive representation of store.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Handle customer complaints. Work to resolve problems with the customer and have store’s best interest taken into consideration.
• Possess excellent product knowledge and knowledge of store layout and location of products.

Store Operations:

• Ensure a positive, professional and safe work environment for all associates.
• Supervise the “general operations” of the entire store.
• Responsible for opening and closing the store.
• Ensure successful Loss Prevention, Safety and Internal Audits.
• Work with General Manager and Store Manager on all aspects of running the store.
• Implement Standard Operating Procedures into store execution.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
• Ensure that weekly price changes and label updates are completed timely and accurately.
• Perform all other duties as assigned.

Inventory & Merchandising:

• Assist to ensure forklift operations and receiving is completed in a safe and efficient way.
• Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.
• Responsible for maintenance of back stock levels.
• Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
• Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
• Assist with merchandise resets throughout the store.
• Assist to ensure all signage is current in the store.
• Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.

Leadership:

• Manage all aspects of store operations in the absence of the Store Manager.
• Lead by example; be approachable by all associates and customers.
• Participate in store meetings.
• Prepare and challenge yourself for future advancement.

$18.00-$ 22.00 per hour plus benefits . PTO, 401K, Medical , Dental, Vison

Education:

High School or GED equivalent.

Experience:

Previous retail management experience preferred. Hardware experience preferred.

Physical Demands

Standing, walking, lifting (up to 50lbs) and climbing.

The ideal candidate will have at least 2 years of previous retail management experience. We are looking for qualified individuals for roles such as shift manager, assistant manager, and store manager.

The ability to lift 50 pounds consistently, and to stand and walk for up to 10 hours during shift are required.

At Madden's Ace Hardware you have the opportunity to grow with the company in a fun and active work

environment.

Maddens Ace Hardware is a family owned and operated hardware store with 5 locations .
3 in Daytona Beach Florida and 2 in Asheville North Carolina. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.