Assistant Store Manager

NAPA Auto Parts; Allendale Charter Township (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading automotive parts supplier is seeking an Assistant Store Manager to enhance customer service and drive store growth. This role involves leading a team, managing store operations, and fostering a culture of engagement. Ideal candidates will possess a high school diploma, customer care skills, and a passion for the automotive industry.

Benefits

Outstanding health benefits

401K

Opportunities for career development

Qualifications

• Experience or willingness to learn about the automotive aftermarket.
• Ability to thrive in a fast-paced, complex environment.

Responsibilities

• Create a superior customer service experience to drive store growth.
• Lead a successful team and manage store operations.
• Implement operational and marketing programs for continuous improvement.

Skills

Customer Care

Leadership

Inventory Management

Education

High School Diploma

Technical or Trade School Courses

Job description

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Job Description

Imagine the position to use your automotive or customer service expertise with both our wholesale and retail customers on a daily basis, serve as a leader to your teammates, and lead NAPA to be the dominant parts supplier in the market. If this sounds like you, NAPA is looking for a passionate Assistant Store Manager. This is the right opportunity for you if you:

Responsibilities

• Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability
• Provide daily leadership and foster a culture of employee engagement
• Partner with your teammates to drive store initiatives
• Care about people and profit
• Support learning and career growth within the team
• Lead a successful team, support the store manager, and manage in our fast-paced retail stores
• Manage store operations to maximize sales, profits, and customer service
• Build, coach, train, and engage the team to deliver excellent customer care and business results
• Oversee inventory protection, asset management, operational and safety issues
• Ensure cleanliness and readiness of delivery vehicles, sales floor, stock room, and outside areas
• Implement and drive operational and marketing programs, aiming for continuous process improvement
• Grow customer relationships, assist with sales and service questions, and ensure positive experiences both in-store and over the phone

Qualifications

• High school diploma or equivalent; technical or trade school courses or degree preferred
• Experience or willingness to learn about the automotive aftermarket, hobby/DIY, or related fields
• Passion for customer care and building long-term relationships
• Ability to thrive in a fast-paced, complex environment
• Knowledge of cataloging and inventory management systems
• Ability to lift up to 60 lbs
• Preferred: automotive industry background, ASE certifications, NAPA Know How, experience in retail, auto body, or related industries

Why NAPA?

• Outstanding health benefits and 401K
• Stable, Fortune 200 company with a family-oriented culture
• Opportunities for career development and growth

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