Assistant Store Manager

NAPA Auto Parts; Akron (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Outstanding health benefits

401K plan

Job summary

NAPA Auto Parts, located in Akron, OH, is seeking an Assistant Store Manager to lead daily operations, drive sales, and deliver exceptional customer service in a fast-paced retail environment.

The role focuses on team leadership, inventory and process improvements, and building strong customer relationships both in-store and over the phone.

Qualifications

• High school diploma or equivalent required.
• Experience in automotive after-market service or related field preferred.
• Strong customer care focus and ability to build relationships.
• Ability to thrive in a fast-paced, complex environment.
• Experience with cataloging or inventory systems is a plus.

Responsibilities

• Lead a successful team and support the store manager in operations.
• Drive store growth by maximizing sales and profitability.
• Coach and engage crew to deliver high levels of customer service.
• Oversee inventory protection and asset management.
• Maintain store cleanliness and readiness of facilities and vehicles.
• Support NAPA programs and continuous process improvements.
• Grow customer relationships and assist with sales/phone inquiries.

Skills

Customer service

Leadership

Retail management

Team coaching

Sales growth

Education

High school diploma or equivalent

Technical or trade school courses

Tools

Inventory management systems

Job description

Akron, OH, USA • Full time

Job Description

Imagine the position to use your automotive or customer service expertise with both our wholesale and retail customers on a daily basis, serve as a leader to your teammates, and lead NAPA to be the dominant parts supplier in the market. If this sounds like you, NAPA is looking for a passionate Assistant Store Manager. This is the right opportunity for you if you is … (original text continues).

Responsibilities

• Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability
• Know how to provide daily leadership and create and sustain a culture of employee engagement
• Know the importance of partnering with your teammates in order to drive company owned store initiatives
• Care about people and profit
• Want to join a team where you can learn and grow your career the opportunities are endless!
• A Day in the life:
• Lead a successful team, support the store manager, and manage in our fast-paced retail stores
• Manage store operations to maximize sales, profits and customer service
• Build, coach, train and engage crew team to deliver superior levels of customer care and business results
• Inventory protection, asset management, operational and safety issues
• Overall cleanliness and readiness of delivery vehicles, sales floor, stock room and outside areas
• Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures
• Grow customer relationships, help with sales/service questions, and ensure a positive experience both in the store and on the phone

Qualifications

• High school diploma or equivalent. Technical or trade school courses or degree completion
• Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive
• Passion for delivering customer care and building long term relationships
• Thrive off of working in a very fast paced and complex environment
• Knowledge of cataloging and/or inventory management systems
• Ability to lift 60lbs in some situations
• And if you have this, even better:
• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
• Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experiencE
• Entirely customer-centric (external/internal)
• ASE Certifications
• NAPA Know How
• Why NAPA may be the right place for you:
• Outstanding health benefits and 401K
• Stable company. Fortune 200 with a family feel
• Company Culture that works hard, yet takes care of employees
• Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

Equal employment opportunity, including veterans and individuals with disabilities.