Assistant Store Manager

Safelite Group, Inc.; Akron (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in auto glass services is seeking an Assistant Store Manager in Akron, Ohio. This role focuses on leadership, ensuring high productivity of retail associates while providing exceptional customer service. You'll oversee store operations, manage cash and inventory, and lead a dedicated team. This position comes with competitive pay, benefits, and opportunities for growth within the company.

Benefits

Competitive weekly pay and bonus opportunities

401(k) plan with company matching

Customized medical coverage plans

Paid time off (PTO) programs

Tuition reimbursement up to $5,250 annually

Paid training and resources provided

Qualifications

• 3-5 years of leadership/supervisory experience preferred.
• 1+ year of supervisory/key holder experience required.
• Proficiency in Microsoft Office Suite and web applications.

Responsibilities

• Lead activities of associates ensuring high productivity and customer service.
• Manage work order assignments and routing of mobile jobs.
• Train associates on installation techniques and internal technology.

Skills

Leadership

Customer Service

Inventory Management

Team Motivation

Microsoft Office Suite

Education

High School Diploma / GED / Equivalent

Job description

Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Assistant Store Manager provides leadership and direction to front line associates to ensure that our customers have a memorable experience. This professional leads operations for an individual retail location, including assigned associates, cash management, inventory control, loss prevention, safety, store appearance and more.

What You'll Get

• Competitive weekly pay and bonus opportunities.
• A benefits package valued at more than $10k
• This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work / life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You'll Do

• Motivate and lead activities of associates, ensuring the highest possible productivity and world class customer service; Provide appropriate associate cross-training for operational stability.
• Provide world class customer service by responding quickly to customer complaints / warranty issues and process casualty losses / repair damages.
• Manage work order assignments and routing of mobile jobs; Ensure that procedures are followed, vehicles are loaded, and are in transit in a timely manner.
• Train associates on installation techniques and procedures, vehicle and equipment maintenance, required documentation and internal technology platforms.
• Monitor productivity, inventory and cleanliness to ensure that quality standards are met.
• Ensure compliance with applicable laws and regulations issued by OSHA and other federal, state, and local regulatory agencies.
• All other duties as assigned.

What You'll Need

• High School Diploma / GED / Equivalent OR 3-5 years of leadership / supervisory experience, preferred.
• Valid state-issued driver's license required.
• 1+ year of supervisory / leadership / key holder experience.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements : lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

Internal Associates : Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.

Diversity : Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com / Careers.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and / or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.