Assistant Store Leader, Visual

CB2; Los Angeles (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

CB2 is seeking an Assistant Store Leader, Visual to guide the merchandising team and drive an exceptional in-store experience. You will translate the brand vision into daily floor plans and visual displays, mentor staff, and lead initiatives from receiving to the sales floor.

You will collaborate with the Store Manager to meet sales and operational goals, coach team members, and ensure consistent customer service across shifts while maintaining brand standards.

Qualifications

• Strong leadership and people-management skills with experience guiding teams.
• Excellent written and verbal communication in English.
• Proven ability to mentor and develop talent on the retail floor.
• Comfortable with daily reporting and using standard Office tools.
• Flexible schedule including nights, weekends and holidays.

Responsibilities

• Partner with Store Manager to set goals and communicate brand standards.
• Lead and coach Team Leaders to achieve sales, service and visual merchandising targets.
• Address associate relations issues and escalate when needed.
• Coach and develop staff for professional growth and bench strength.
• Delegate workloads and execute plans across the store area.
• Analyze daily/weekly/monthly reports to prioritize initiatives and drive sales.
• Participate in leadership routines and maintain payroll and scheduling within target budgets.
• Ensure elevated customer service and a strong visual message on the sales floor.

Skills

Leadership

Communication

Organizational skills

Problem solving

Delegation

Teamwork

Customer service focus

Tools

Microsoft Office

Google applications

Computer systems

Tablet devices

Job description

The iconic look of our stores starts with you. Under the direction of the Store Leader, you lead the merchandising team to set the stage for an exceptional visual experience. Both creative and strategic, you utilize your eye for design and energetic attitude to plan and communicate the overall merchandise design vision to your team. From seasonal floor plans to daily visual displays, you lead, direct and delegate the flow of product from receiving to the salesfloor. Mentorship is also key. You lead, educate and empower your team to communicate a strong visual message while encouraging professional development.

A day in the life as an Assistant Store Leader, Visual...

• Partner with the Store Manager to establish, communicate, execute critical brand business goals and expectations in an assigned functional area, including but not limited to sales, operations, visual, HR, Payroll/Scheduling, Training, Safety and loss prevention.
• Provide leadership to Team Leaders in executing, setting, and maintaining business goals, such as, sales, customer service, operational goals, and visual merchandising standards for all associates.
• Ensure all associate relations issues are effectively addressed, and elevate issues as needed to the Store Manager
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
• In collaboration with the Store Manager, manage and delegate workloads; ensure the execution of plans and strategies across the store and in an assigned area.
• Analyze reporting (Daily, Weekly and Monthly Quarterly, YTD) and use gathered information to prioritize initiatives and workloads to maximize sales, profitability, customer and team experience.
• Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow up as required.
• Collaborate and work with direct reports, act as a role model for teamwork.
• Aware of relevant corporate events, initiatives and promotions; ensures that the functional team is aligned and participates in initiatives.
• Ensure all customers are provided elevated customer service by modeling brand standard behaviors and setting expectations with leadership and associates. Communicates positively and with enthusiasm internally and externally in all regards to the brand’s initiatives, priorities and goals.
• Participate and contribute to all Leadership routines and meetings.
• Ensure payroll budget is being met in an assigned functional area and communicate scheduling needs to Store Manager proactively.
• Other duties as assigned.

What You'll Bring To The Table...

• Excellent reading and written language skills (English)
• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong proactive problem solving skills
• Demonstrated ability to set expectations and hold others accountable
• Strong delegation skills for driving execution and business results
• Proven ability to build a culture focused on success and teamwork
• Required to spend significant time on the sales floor and/or in back of house, interacting with customers and associates, observing day to day operations, coaching, and helping whenever and wherever needed.
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.

Experience Required

• 2+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends